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"I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model."

"It went well and got it done timely. Was very helpful and worked great for the day I needed. Worked out great and I don't have the power of a good night Marinda to be a scam and you can get a good deal on it and if you want it for a few days I can get"

"I contracted Gary with Cost Cutters to remodel my bathroom. The project which included replacing the tub with a tile shower, taking the walls down to the studs and replacing with drywall, painting and installing a new medicine cabinet. Cost Cutters promised to email us a work schedule for the following week. While we did receive an email with the days Gary would be working, we were never given a timeframe that he would be working. So, we had to be home and available all day without knowing when he might show up or when he would be working until on any particular day. Our work schedules and availability were not took into consideration either. Gary did complete these tasks but his work was shotty especially the medicine cabinet install and drywall. He messed up the ceiling over the shower which he did not fix even after I pointed it out to him. The drywall is already bubbling up at the seems and there are big gaps around the medicine cabinet. Gary repeatedly told me he would make me happy with the job before he left but that was not true. He was finished with the job when he was happy with it not me, the paying customer. It didn’t matter as long as he thought it was good even after we pointed out the issues to him repeatedly. He told us he would not leave the job until we were satisfied with his work and all of our issues were corrected but that was a lie. He told us he would fix the problems but instead we were blamed for the issues that were caused by him trying to rush through the job. About half way through the project it was like anything to get done with my job as fast as possible to move on to the next job. We would not recommend Cost Cutters and will not be using them for any future jobs."