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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"We are delighted with the work and experience we had with Turner Builders. From start to finish the communication was perfect and the attention to detail was beyond our expectations. Bob made sure that his crew delivered quality work and if at any time the work did not meet his expectations, he had them fix it. The work was completed in a timely manner and they worked around weather conditions to keep the process moving. Honestly we cannot say enough good about our experience. Highly recommend."

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Josh was very professional, informative and prompt. This company was quick to respond with competitive pricing. Highly recommend and will be using again when needed."

"We used DDR for renovating our basement. Jon, our project manager, was very knowledgeable and courteous when it came to communicating and managing the project. We are happy with the work they have done and any issues we've had have been minor and they were quick to address and fix. If you're thinking about a renovation project for your home, give DDR a call!"

"I won't use them again. Took me too the cleaners price wise. The guy doing the work couldn't believe the price. "

"I chose DDR for my covered patio project because they did several similar projects in my neighborhood and their work looked like it had always been part of the house and very well- built. The salesman was very knowledgeable and heard us out, and made a plan to give us more than we imagined based on our price point, addressing all our wants and then some. They provided CAD blueprints, pulled all permits and scheduled all inspections. All work was finished from framing crew to final inspection in less than two weeks. The project manager gave daily updates and personally oversaw the work. We definitely feel like we got our money's worth with DDR and would definitely recommend them to anyone looking to add outdoor living spaces. "

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."