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Carpets Direct, LLC
Wood Flooring - Install or Completely Replace, Laminate Wood or Stone Flooring - Install, Vinyl or Linoleum Sheet Flooring or Tiles Installation,
About us
Carpets Direct, LLC, is your source for brilliant, high-quality flooring! Locally owned and operated, we specialize in personalized service and timely installations to ensure your satisfaction. Shop from the comfort of your home, call us for a free Estimate.
Business highlights
31 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.575 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 12% | ||
| 1% | ||
| 3% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 75 reviews
Todd C.
Oct 2025
Commercial Wood Flooring Installation or Replacement
Have used Carpets Direct exclusively for the last 20 years for all my flooring needs and am very happy with price and quality installation.
Just had hardwood, carpet, and laminate flooring installed in my new home and have received nothing but compliments from my family and friends.
Pamela A.
Oct 2025
Laminate Wood or Stone Flooring - Install
Carpets Direct did a great job on placing our floors! It turned out beautifully! Everyone at the store, Dan, Max, Kayla and Christy were extremely helpful with choosing our selection.
Chris, the installer, did an awesome job on every detail; he made sure all was done correctly and perfect. it was such a pleasure to have him install our flooring...always most polite and professional! Great Job Chris!!! Thank you Carpets Direct!!
Jeff S.
Oct 2025
Laminate Wood or Stone Flooring - Install
Did a great job. Showed up on time, cleaned up after. Floors Flooring looks fantastic.
Jon B.
Aug 2025
Carpet - Install
Very pleased with Carpet Direct.
Excellent install crew.
Work was done cleanly, professionally
I would definitely recommend using this company
Angela L.
Dec 2024
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
Very easy to work with. Everyone we interacted with from Carpets Direct was helpful and kind. The floor technician quickly and accurately installed the luxury vinyl kitchen floor. Would use their services again.
Response from Carpets Direct, LLC
"We appreciate your feedback and are so happy we were able to make your kitchen floor look beautiful!"
Dawn B.
Dec 2024
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
I highly recommend Carpets Direct . This is a family owned and operated business. They treat their costumers the way they would like to be treated! They are a team of hard working people who strive to give the best service possible to their clientsâ ¦ They are a pleasure to work with!
Response from Carpets Direct, LLC
"Thank you so much for your wonderful remarks. We strive to make every customer happy and we are glad we could do just that for you!"
Lynne C.
Sep 2024
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
Carpets direct is excellent! Every step from estimate. Purchase, scheduling and installation was quick and easy. Dan, Kayla, cole, Damien and Kelly were professional, and a delightful to work with. Everyone went over and above...I highly recommend carpets direct!!!
Response from Carpets Direct, LLC
"Thank you for your feedback. We appreciate your comments on our team and we are happy we were able to go above and beyond and get your floors looking wonderful."
Becky D.
May 2024
Was very happy with buying the product and in install was perfect!! Highly recommend!
Katie G.
Feb 2024
Excellent service. Quality product. Very happy
Bob W.
Dec 2023
We were totally satisfied with this job from start to finish.
Paul S.
Nov 2023
The project took a couple days but the installer was outstanding of his knowledge of what needed to be done. I was very happy with Anthony.
F L.
Nov 2023
Honest Family owned
Neva P.
Oct 2023
A great job was done by installer Chris, he was a perfectionist! I would highly recommend this company!
C B.
Feb 2022
Carpet - Install
Professional and thorough.
Staci R.
Mar 2021
Do not hire this company if you are a hard-working family that can only afford a $4000 - $5000 floor. They do not care about the little customer, they evidently only care about the high-dollar job. Their work was shotty and they do not respond when you ask Dan Meyer to contact you.
Lee N.
Jul 2020
Carpet - Install
Professional
Kandace M.
Mar 2020
Carpet - Install
Linda S.
Mar 2019
Laminate Wood or Stone Flooring - Install
The associate I worked with Andrew was professional, reliable and knowledgeable. He never pressured me and took the time to explain the process. I couldn t be happier! He Called me after installation to make sure everything was right!
Karen V.
Nov 2018
Worked with Andrew from the Latonia Store who actually came to the house with a variety of samples of vinyl plank flooring. Once the flooring was in we worked with Max regarding installation. Installation was done by John and Uriah. We were "extremely" pleased with all aspects of this job and will definitely contact Carpets Direct for our next flooring project.
Keith J.
Oct 2018
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Andrew came to provide an estimate at 7PM Rather than wait another day because I informed him I was selling my home and needed the work done ASAP. He was hungry, ambitious and gave me such a great deal I had him write it down before he left so he couldn't change his mind. I'm sure he'll get a laugh if he reeds this. The installer Ken was GREAT! I'm 63 years old. And I'll say Ken was one of the very best installers I've ever seen. Ken was polite humorous engaging knowledgeable and professional. Go with this company and you'll be happy you did.
Jack C.
May 2018
Carpet - Install
Scheduled to arrive 9-11am, workers didn't arrive until 2pm and only worked til 3:30 that first day. I took off work and waited half the day for that. They didn't call ahead as instructed, adding to the inconvenience. The carpet is ok, with a couple seams faintly noticeable. The vinyl isn't attached very well, with quarter round covering very messy edges, which extended the work to a 3rd day. Not charging for a minor floor repair is the only reason this isn't a 1 star review. The company refused to adjust the price at all for the inconveniences, claiming that I should have just given them a house key in the first place.
Paulette C.
Oct 2017
Laminate Wood or Stone Flooring - Install
They do not know what they are doing. No communication. Bad service.
Carole W.
Sep 2017
Wood Flooring - Install or Completely Replace
In the installation of the wood floor, they were very careful in laying out the wood grain to ensure a beautiful looking floor.
Jean S.
Aug 2017
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Richard K.
Jul 2017
Carpet - Install
Integrity. When human glitches occurred, management direction was excellent.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Carpets Direct, LLC is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 12:00 PM - 5:00 PM
Carpets Direct, LLC accepts the following forms of payment: CreditCard
Yes, Carpets Direct, LLC offers free project estimates.
No, Carpets Direct, LLC does not offer eco-friendly accreditations.
No, Carpets Direct, LLC does not offer a senior discount.
No, Carpets Direct, LLC does not offer emergency services.
Yes, Carpets Direct, LLC offers warranties.