Carpets Direct, LLC

Have used Carpets Direct exclusively for the last 20 years for all my flooring needs and am very happy with price and quality installation. Just had hardwood, carpet, and laminate flooring installed in my new home and have received nothing but compliments from my family and friends.

Carpets Direct did a great job on placing our floors! It turned out beautifully! Everyone at the store, Dan, Max, Kayla and Christy were extremely helpful with choosing our selection. Chris, the installer, did an awesome job on every detail; he made sure all was done correctly and perfect. it was such a pleasure to have him install our flooring...always most polite and professional! Great Job Chris!!! Thank you Carpets Direct!!

Did a great job. Showed up on time, cleaned up after. Floors Flooring looks fantastic.

Very pleased with Carpet Direct. Excellent install crew. Work was done cleanly, professionally I would definitely recommend using this company

Very easy to work with. Everyone we interacted with from Carpets Direct was helpful and kind. The floor technician quickly and accurately installed the luxury vinyl kitchen floor. Would use their services again.

I highly recommend Carpets Direct . This is a family owned and operated business. They treat their costumers the way they would like to be treated! They are a team of hard working people who strive to give the best service possible to their clientsâ ¦ They are a pleasure to work with!

Carpets direct is excellent! Every step from estimate. Purchase, scheduling and installation was quick and easy. Dan, Kayla, cole, Damien and Kelly were professional, and a delightful to work with. Everyone went over and above...I highly recommend carpets direct!!!

Was very happy with buying the product and in install was perfect!! Highly recommend!

Excellent service. Quality product. Very happy

We were totally satisfied with this job from start to finish.

The project took a couple days but the installer was outstanding of his knowledge of what needed to be done. I was very happy with Anthony.

Honest Family owned

A great job was done by installer Chris, he was a perfectionist! I would highly recommend this company!

Professional and thorough.

Do not hire this company if you are a hard-working family that can only afford a $4000 - $5000 floor. They do not care about the little customer, they evidently only care about the high-dollar job. Their work was shotty and they do not respond when you ask Dan Meyer to contact you.

Professional

The associate I worked with Andrew was professional, reliable and knowledgeable. He never pressured me and took the time to explain the process. I couldn t be happier! He Called me after installation to make sure everything was right!

Worked with Andrew from the Latonia Store who actually came to the house with a variety of samples of vinyl plank flooring. Once the flooring was in we worked with Max regarding installation. Installation was done by John and Uriah. We were "extremely" pleased with all aspects of this job and will definitely contact Carpets Direct for our next flooring project.

Andrew came to provide an estimate at 7PM Rather than wait another day because I informed him I was selling my home and needed the work done ASAP. He was hungry, ambitious and gave me such a great deal I had him write it down before he left so he couldn't change his mind. I'm sure he'll get a laugh if he reeds this. The installer Ken was GREAT! I'm 63 years old. And I'll say Ken was one of the very best installers I've ever seen. Ken was polite humorous engaging knowledgeable and professional. Go with this company and you'll be happy you did.

Scheduled to arrive 9-11am, workers didn't arrive until 2pm and only worked til 3:30 that first day. I took off work and waited half the day for that. They didn't call ahead as instructed, adding to the inconvenience. The carpet is ok, with a couple seams faintly noticeable. The vinyl isn't attached very well, with quarter round covering very messy edges, which extended the work to a 3rd day. Not charging for a minor floor repair is the only reason this isn't a 1 star review. The company refused to adjust the price at all for the inconveniences, claiming that I should have just given them a house key in the first place.

They do not know what they are doing. No communication. Bad service.

In the installation of the wood floor, they were very careful in laying out the wood grain to ensure a beautiful looking floor.

Integrity. When human glitches occurred, management direction was excellent.