Get matched with top pool and spa technicians in Smiths Grove, KY

"If I could give 0 stars, I would. My mom purchased a 24ft round above ground pool and I was there with her to listen to the "sales pitch". Ron gave the basic vague "you will need sand, a large area, and MONEY!" speech. He stated we were responsible for BACKFILL around the pool, not clearing off the BOULDERS & ROCK that was dug up and left in the middle of our yard. Not to mention how so many of the things that were supposed to be delivered with the pool, still have not been corrected. The sales folks will say "initial here for me handing you this book" "sign here to contract the build"... but what they don't tell you is how they will screw you 6 ways to Sunday. $10,000 for a pool and then hundreds of dollars on all of the "extras" that have to happen. Again, very misleading. Also, when you encounter a problem, NO ONE is willing to help or admit that a mistake was made. Terrible customer service, rude employees, and even more rude managers. I plan to tell anyone and everyone how pitiful this company truly is."

"We heard noises of tiolet refilling for 2 weeks and contacted Hymer plumbing in this regard. One of their servicemen came out, listened to the noise and repaired one of the 2 toilets upstairs. Immediately after his repair, the refilling toilet noise returned. We re-contacted Hymer plumbing in this regard. They mentioned they would send a service man back out. Unfortunately , prior to his return, the cut off valve on the unrepaired toilet failed and flooded the downstairs costing $1,200.00 for clean up. I depend on these service people to make the right diagnosis and repair. As you can see that didn't happen in this case and what could have been repaired correctly and cost effectively initially turned into a snowball of costs amounting to $1,577.94."

"Love this pool, it has been an absolute dream. Thankful we are getting to enjoy it this summer."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."