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"I will try to be brief....we bought a new Lennox system (heat pump) in July 2019, 3 months after install it stopped working. Over 14 service calls later the unit was finally "fixed " in July 2021 after the techs had to consult with someone from Lennox. So now it is May 2022...about 9 months later and unit stopped working again, almost made it an entire year! We are Comfy Club members, so I called and lady said she will have tech out, tech calls and I explain problem to him, he says will be there within hour, so far so good. Tech arrives and starts off by saying that if it is drain clog, we will have to pay him. I said we are Comfy Club members and he said doesn't matter. I then explain the unit has not worked than 3 months in a row, he corrected me saying they were last here in July 21 for a service call. He went under house and pulled little drain cut off switch out and dumped water out, my Air handler is in a tall crawl space under the house. He said the drain line was clogged and opened the trap access cap and said there was water in it. Well since it was a drain trap of course there was water in it. Also every part he mentioned was installed by Fayette during original install. I mentioned that they were just here in December for our Comfy Club service and he asked if they cleaned the pan or treated it, told him don't think they did, just whatever came with service, he said that it cost extra. So apparently not..He then said he would have to charge me and I told him to bill me...he said he is supposed to wait until he gets paid. Told him he would be waiting awhile, because I was not paying him tonight. Especially since we are Comfy Club members and no one at anytime said that we would need to pay them for a service call, had I known that I would never have called this evening and waited till normal business hours. He then said that our unit is out of warranty and the Comfy Club only covers stuff inside the Air Handler...umm is the drain pan not inside the air handler? Like I said before this is first time it has worked 9 months in a row and I also think we have extended warranty, not sure without checking paperwork. I was adamant I was not paying him tonight, if they send me a bill fine. He left, he was at my house no more than 10 minutes. After he left I started thinking...my Air handler is in a tall crawl space and circulation vents are open, so it gets humid. When we were down there this evening I had a can of soda, which had condensation on it immediately. So an air handler blowing cool air would generate a lot of condensation, which would cause the switch to activate. Seems a bit odd that when he first got out of truck he seemed to know immediately what was wrong and claimed the drain was clogged. After he left I ran my Air hose into the drain line....it was not clogged!! So the issue is probably in the drain pan or possibly a bad condensation switch (overly sensitive) which according to the tech should be covered by our Comfy Club and or warranty, because it is inside the air handler. I would not recommend doing any business with this company and/or getting a Lennox...almost 3 years later and still calling about a new unit...cannot remember brand of old unit but only made 2 calls in 14 years and last call was when it was done. Comfy Club, if what tech said was true, is a waste of money don't bother with that either. Really not sure what they did in December except change an air filter."

"Service people were very professional and friendly!"

"They were great, came when they said, performed work and were very professional. The unit worked great and best of all it came in under the estimate. Would definitely use again and recommend."

"Perfect I am very happy"

"I would highly recommend Air Pro. Igor came and explained how to improve the heating and cooling for our home. In the past we have used two different highly publicized companies but they didn't spot the problem. The banging of our unit continued when the unit would turn off. We will be using Air Pro from now on and would encourage everyone to call them for all of their heating and cooling needs."

"I called multiple HVAC companies when our AC unit went out (it was 11 at night)-this company immediately answered and had someone at my house first thing the next morning. He diagnosed the issue and had us up and running in less than an hour! We were so impressed, that we hired them to install a new AC unit for our third floor! Their pricing is affordable and they are prompt and considerate."

"They did fine"

"These guys are great! From the very start they were extremely helpful. They contacted me about 5 minutes after my request and came to my house to fix my heater (this was over a holiday weekend). They are very knowledgeable and are strait forward. After discussing all options we determined it was better to replace the system. They gave their quote which was far better than the other quotes I received. Before we scheduled the replacement the heater had another problem caused by a competitor who was there to give me a quote and wanted $200 to fix it. I called 1st service back to the house and they fixed it on the spot. They also left a few extra space heaters with me incase the furnace went out again before they could replace it. These guys are very professional and are easy to communicate with. Top notch services rendered for a great price. I highly recommend 1st Service to anyone needing HVAC system repairs or replacement."