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"Job completed"

"They were great, on time, and professional. Would definitely use again"

"I will try to be brief....we bought a new Lennox system (heat pump) in July 2019, 3 months after install it stopped working. Over 14 service calls later the unit was finally "fixed " in July 2021 after the techs had to consult with someone from Lennox. So now it is May 2022...about 9 months later and unit stopped working again, almost made it an entire year! We are Comfy Club members, so I called and lady said she will have tech out, tech calls and I explain problem to him, he says will be there within hour, so far so good. Tech arrives and starts off by saying that if it is drain clog, we will have to pay him. I said we are Comfy Club members and he said doesn't matter. I then explain the unit has not worked than 3 months in a row, he corrected me saying they were last here in July 21 for a service call. He went under house and pulled little drain cut off switch out and dumped water out, my Air handler is in a tall crawl space under the house. He said the drain line was clogged and opened the trap access cap and said there was water in it. Well since it was a drain trap of course there was water in it. Also every part he mentioned was installed by Fayette during original install. I mentioned that they were just here in December for our Comfy Club service and he asked if they cleaned the pan or treated it, told him don't think they did, just whatever came with service, he said that it cost extra. So apparently not..He then said he would have to charge me and I told him to bill me...he said he is supposed to wait until he gets paid. Told him he would be waiting awhile, because I was not paying him tonight. Especially since we are Comfy Club members and no one at anytime said that we would need to pay them for a service call, had I known that I would never have called this evening and waited till normal business hours. He then said that our unit is out of warranty and the Comfy Club only covers stuff inside the Air Handler...umm is the drain pan not inside the air handler? Like I said before this is first time it has worked 9 months in a row and I also think we have extended warranty, not sure without checking paperwork. I was adamant I was not paying him tonight, if they send me a bill fine. He left, he was at my house no more than 10 minutes. After he left I started thinking...my Air handler is in a tall crawl space and circulation vents are open, so it gets humid. When we were down there this evening I had a can of soda, which had condensation on it immediately. So an air handler blowing cool air would generate a lot of condensation, which would cause the switch to activate. Seems a bit odd that when he first got out of truck he seemed to know immediately what was wrong and claimed the drain was clogged. After he left I ran my Air hose into the drain line....it was not clogged!! So the issue is probably in the drain pan or possibly a bad condensation switch (overly sensitive) which according to the tech should be covered by our Comfy Club and or warranty, because it is inside the air handler. I would not recommend doing any business with this company and/or getting a Lennox...almost 3 years later and still calling about a new unit...cannot remember brand of old unit but only made 2 calls in 14 years and last call was when it was done. Comfy Club, if what tech said was true, is a waste of money don't bother with that either. Really not sure what they did in December except change an air filter."

"Agent is very experienced and very nice person"

"They were thorough and honest. Very impressed."

"outstanding. Finally I have dry clothes for the first time in months. Thank you for your service and expertise."