Get matched with top heating and air conditioning pros in Burgin, KY

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Very prompt , professional, honest. Great prices great service. Will use them again ! A+"

"June 13, 2025 (First Visit): The technician injected 5.5 lbs. of refrigerant into the system (which holds up to 8 lbs) without performing a leak test to identify the root cause. I was charged $522.50 for this service. The repair failed two nights later, as the refrigerant leaked out again. June 16, 2025 (Second Visit): A leak test was finally performed, which located the leak in the evaporator coil inside the attic s air handler. I was charged an additional $250 for this diagnostic. The technician recommended replacing the coil and sent an estimate, which I approved. June 26, 2025 (Third Visit): The technician replaced the evaporator coil and recharged the system with 8 lbs. of refrigerant. I was charged $3,504.90 for this visit. However, the system failed again the next day when the breaker tripped due to a grounded compressor an issue that had not been diagnosed earlier. June 27, 2025 (Fourth Visit): Upon inspection, the technician confirmed the compressor in the outdoor unit had shorted. While on a call with the business owner, the technician charged my credit card for the full invoice amount of $3,504.90 before presenting the invoice or explaining the outcome of the repair. He then left without further explanation, stating that the business owner would follow up. Later that day, the business owner called to suggest replacing the entire HVAC system with one of the proposals from the earlier estimate. This recommendation should have been made prior to investing in the costly and ultimately ineffective coil replacement. At no point was I advised that the repair approach might not be viable or that full system replacement should be considered. To make matters worse, I later discovered that the technician had damaged the attic hatch during service and failed to disclose it."

"Zach, Josh, and Cole came out and installed new heat pump for me in the middle of this snow storm. Very clean, informative and punctual. Will recommend to everyone. Thanks from veteran."

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."

"Everything is up and running again. They did a great job and got theromstat working also. And I would use this company again and recommend to anybody that needs work done."

"I called multiple HVAC companies when our AC unit went out (it was 11 at night)-this company immediately answered and had someone at my house first thing the next morning. He diagnosed the issue and had us up and running in less than an hour! We were so impressed, that we hired them to install a new AC unit for our third floor! Their pricing is affordable and they are prompt and considerate."

"These guys are great! From the very start they were extremely helpful. They contacted me about 5 minutes after my request and came to my house to fix my heater (this was over a holiday weekend). They are very knowledgeable and are strait forward. After discussing all options we determined it was better to replace the system. They gave their quote which was far better than the other quotes I received. Before we scheduled the replacement the heater had another problem caused by a competitor who was there to give me a quote and wanted $200 to fix it. I called 1st service back to the house and they fixed it on the spot. They also left a few extra space heaters with me incase the furnace went out again before they could replace it. These guys are very professional and are easy to communicate with. Top notch services rendered for a great price. I highly recommend 1st Service to anyone needing HVAC system repairs or replacement."