Approved Pro
1st Service, LLC
Central A/C Service or Repair, Heat Pump Repair or Service, Gas Furnace / Forced Air Heating System Repair Service,
About us
1st Service Heating and Air is licensed and insured. We guarantee our work to be professional and up to code. With 1st Service Heating and Air, you're not just a number, you're FAMILY! We will make your family's comfort our priority. That's exactly why our slogan is "We Bring Comfort Home". When you work with 1st Service Heating and Air, you’re choosing a family-owned business rooted in the community and dedicated to keeping your home comfortable throughout the year. When we opened our doors in 2016, our founders brought over four decades of industry experience together. We understand the importance of transparency, dependability, and integrity, and we bring those values to the homes we serve throughout Richmond, Winchester, Lexington, and the surrounding areas. Whether you need a thorough system repair, regular maintenance, or the installation of a brand-new unit, we’re here to take care of it all. Our licensed technicians can handle every heating and air-conditioning challenge!
Business highlights
Emergency services offered
10 years of experience
Services we offer
Duct Cleaning, Furnace Repair/Installation, HVAC repair, Residential HVAC Replacement/Installation, Whole House Generator Installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.059 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 59 reviews
Jeremiah S.
Aug 2025
Central A/C Service or Repair
This company went above and beyond. They replaced my whole furnace and HVAC air conditioning system. They done an excellent job. It’s about three months out, and I would highly recommend them. Great customer service.
Keith E.
Aug 2025
Google Review
Great people that are honest and will treat you fairly. Highly recommended !!!
Aaron T.
Aug 2025
Google Review
Great crew! Fantastic job! Highly recommend to anyone wanting any HVAC work done.
Kimberli D.
Aug 2025
Google Review
Great service! Very pleased with promptness of the whole process from start to finish. I called for a quote, they were here by that afternoon. Once we decided to use their services, they were here the very next day to install a whole new system for us. They worked all day, then cleaned up before they left. Dustin was a great salesman and installer. I would highly recommend this company.
Lauren R.
Aug 2025
Google Review
Always great service. Nice to have a company we can trust.
Shane
Aug 2025
Google Review
Always professional, timely, efficient, and impressively knowledgeable
James E.
Aug 2025
Central A/C Service or Repair
Excellent work, great people. Only A/C company I will use and recommend ! Love them !!!!
Response from 1st Service, LLC
"Thank you, James, for being one of our loyal and valued clients. We appreciate the vote of confidence!!"
Donna W.
Nov 2019
They guarantee their work, very friendly
Response from 1st Service, LLC
"Hi Rollie! Thank you so much for your kind words. It was our pleasure providing service for you! Please let us know if we can be of any assistance in the future!! Have a Great Day!!"
Margaret M.
Oct 2019
When I called they were there.
Response from 1st Service, LLC
"We appreciate your calling us to work for you. Please let us know we can help in the future."
Larry P.
Oct 2019
Central A/C Service or Repair
Dustin was very good and very professional. He got us squared away in no time. I plan on calling on him again. Thanks guys.
Response from 1st Service, LLC
"Good morning Mary, Hope you are having a great day! We appreciate the kind words. Thanks for the review as we strive to offer the best customer service and professional installations. We appreciate your sharing our company with your friends and family."
Amy H.
Oct 2019
Central A/C Service or Repair
I was/am very please with the work from 1st Service Heating and Air. Just moments after selecting request a quote my phone rang and they setup an appointment for someone to come to the house. Silas was very friendly, knowledgeable, and courteous. He found the issue but could not fix permanently that day, He did provide a temporary fix and returned early the next morning to complete the work as promised. I would recommend them to any one needing help with their HVAC system.
Response from 1st Service, LLC
"Thank you Amy. We appreciate the job and it has been a pleasure working with you. Blessings to you and family."
Gloria A.
Sep 2019
THE UNIT HAS NOT BEEN INSTALLED JUST YET AS I TOLD HIM OTHER PEOPLE WERE SUFFERING ALOT MORE THEN ME- BUT 1ST SERVICE AIR AND HEATING WAS THE BEST PRICE I GOT AND WAS REALLY MORE HONEST THEN THE OTHER 2 HEATING AND AIR I USED TO DEAL WITH--I WOULD HIGHLY RECOMMEND THEM-- I GOT A GOOD UNIT AND A GOOD PRICE...AND THEY ARE FRIENDLY AND VERY INFORMED - I KNEW BASICALLY WHAT THE PROBLEM WAS AND HE JUST CONFIRMED IT - SO I KNEW HE WAS BEING HONEST WITH ME SO I BROUGHT THE NEW UNIT FROM THEM....
Response from 1st Service, LLC
"Thanks Gloria. We wish you the best and hope your new system serves your heating and cooling needs for many years. Thanks for the great review."
Brian H.
Aug 2019
Central A/C Service or Repair
Very professional and easy to work with. Also provided next-day service for non-emergency repair.
Response from 1st Service, LLC
"Thanks Brian. We appreciate your business."
Kathryn D.
Jul 2019
They are fantastic and very professional and caring going beyond doing a fantastic job! I will recommend them to anyone that is needing work done, or replacing a system.
Response from 1st Service, LLC
"Thank you Kathryn. We appreciate the kind words."
Peggy C.
Jun 2019
Central A/C Service or Repair
Great job and price
Dustin M.
May 2019
Friendly, professional, and very helpful. It is never great to have to buy new a/c units, but they made the whole process bearable.
Response from 1st Service, LLC
"Thank you Dustin for your review. We appreciate the business and it was a pleasure working with you and your family."
Robert C.
May 2019
Central A/C Service or Repair
We were thrilled with our experience with 1st Service Heating and Air. Their response time was nearly immediate. Our unit was not fixable. They provided us with multiple options for a replacement unit. They patiently took the time to explain the various pros and cons of each option without any pressure to buy. Butch and Dustin were professional experts who made a very stressful situation simply not stressful. We are recommending this company to all our friends and family.
Response from 1st Service, LLC
"Robert, Hope you are having a great day! We appreciate the kind words. Thanks for the review as we strive to offer the best customer service and professional installations. We appreciate your sharing our company with your friends and family."
Jennifer W.
May 2019
Central A/C Service or Repair
Top notch professionals! Will definitely call again to service out ductless units as needed based on their service.
Response from 1st Service, LLC
"Jennifer, Thank you for the review. We are here to help you with your ductless units that were not initially installed by our company. Please let us know how we can help with any future needs."
Jeff C.
Mar 2019
Very professional super helpful.
Response from 1st Service, LLC
"Thank you for your review Jeff. We appreciate the business and kind words."
Robert C.
Feb 2019
These guys are excellent. Prompt, knowledgeable, made sure our heat was working while parts for permanent fix were coming in. Good communication. They are first on my list to call! Priced right for the job.
Jeff L.
Jan 2019
Butch was great he really cares about his work we had a new heat pump installed and he gave us all the rundown on it. All I can say is he is AWESOME!!!
David G.
Jan 2019
Gas Furnace / Forced Air Heating System Repair Service
Butch demonstrated excellent technical knowledge, attention to detail, concern for client safety and satisfaction, and cleanliness of his work area and the home. Excellent service at reasonable cost. Thanks!
Cassidy B.
Jan 2019
Virginia L.
Jan 2019
Gas Furnace / Forced Air Heating System Repair Service
Very responsive and knowledgeable. Would highly recommend this company. Willing to explain things so that all is understood about problems and solutions.
Ron C.
Dec 2018
Heat Pump Repair or Service
Great service.
Licensing
Insured
Licensed*
Trade License Number
HM05650
Trade License Expiration
09/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
1st Service, LLC is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
1st Service, LLC accepts the following forms of payment: CreditCard
Yes, 1st Service, LLC offers free project estimates.
No, 1st Service, LLC does not offer eco-friendly accreditations.
No, 1st Service, LLC does not offer a senior discount.
Yes, 1st Service, LLC offers emergency services.
Yes, 1st Service, LLC offers warranties.