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"The technician arrived right on time, checked the furnace and humidifier, changed the filter and was finished in less than an hour. He was very pleasant and answered any questions I had."

"During a heat wave in August with temps in the 90s, our air conditioner went out. We had a technician come out on Monday morning who recommended replacement of our unit. I purchased the Enhanced Service Plan for $250 which would provide two annual maintenance services. I was told that the office would call us back with an estimate. Near the end of the day, we called and asked for an estimate and were told we would receive one in the morning. We waited until after noon on Tuesday to make a decision on which company to go with after receiving 2 other estimates. Given the heat wave and having not received an estimate from Mark IV at that time, we decided to go with a company. I emailed asking if I could receive a refund on the Enhanced Service Plan due to the untimely estimate and the company we ended up going with requiring us to use their service for the first year for warranty purposes. I never received a reply or a refund."

"Prompt and knowledgeable."

"very responsive and very professional work. Have relied on them for the past 15 years."

"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"Called to have a new thermostat installed on a heat pump. I ask what they charge and the girl told me they charge $110 per hour and the charges start when he arrives. The man came and installed a non-programmable heat pump thermostat that costs less then $40 at home depot. I was charged a $110 diagnostic fee and then 214.84 for the thermostat plus and 18.00 fuel surcharge. I paid $354 for less than an hour of work. Make sure you get the charges clarified if you use these guys and buy your own thermostat!"

"I would recommend taking your business elsewhere. We signed a contract with them in Nov '21 for work to be completed in May '22 for a large multi-house project. In Nov '22 the work was finally "completed." Throughout that time there was minimal to no communication. I would get text messages about a work crew coming to work on the install and no one would ever show up. I would get last minute text messages asking for access to inside areas they had previously claimed they didn't need access. I have had them call and inform me that a "string of panels" was not functioning, only to have the tech arrive and say everything looks fine and it's all working. I still have never been given access to the system monitoring software, despite claims that I have, so I have no way of verifying if anything is working outside of random screenshots they send of their computer monitors. On of the least professional companies I've encountered. Save yourself the headache and look elsewhere."