Black Diamond of Indianapolis
1727 S Franklin Rd
Black Diamond of Indianapolis
1727 S Franklin Rd
Customers say: Super punctual
56 local quotes requested
Free onsite estimate
Black Diamond is Indianapolis' choice for quality pest control services. Whether you have ants, bed bugs, mice, roaches, spiders, termites, or anything else, we have a specialist ready to diagnose your problem and create a custom solution for your home or business. Let our 75+ years of experience work for you! Most of our services come with the best warranties in the business, and we pride ourselves in providing the best value pest control available.
"Very mixed, to be polite. I chose Black Diamond because of all the good reviews here. I'm very disappointed at the company's lack of doing some basic things: Listen to the customer, act appropriately, not interrupt the customer (this for the owner, Chase), and show the customer you care about customer service. They've been out three times, and the two areas that I made clear were specific concerns were ignored the first time. The tech put bait and glue boards (to catch the fur of any animal to identify it) in a different area. Between the first and second service calls, one of my dogs killed a raccoon on the deck. That heightened my concern about what might be getting into my house. The tech looked briefly at of my concern areas and finally put bait in the other area. The third visit, a different tech said some of the bait had been eaten, and he found some pawprints there (never identified what it might be). He also suggested I might benefit from having bait stations put outside of the garage, as that's how mice usually enter garages -- and that was the focus of my concerns from the start. I bought two ($25 each), but he had none on the truck. I said that when he or someone else came to put the stations out, just to do it and not ring the doorbell. That sets off my dogs, who see it as a potential threat. I repeated that before all these later visits: First visit: Tech rang doorbell -- and had only one bait station. Second visit: Tech rang doorbell -- and he brought a trap, which he said was what his orders said. No bait station on his truck. Third visit (5/4/21): Owner rang doorbell. Stunningly, he has the second bait station. I started telling him about all the mess-ups, and he kept interrupting me, which is not customer-friendly. And he didn't seem to understand my point that if they don't have to come into the house or garage, and just need to do something outside the house, I don't want them to ring the doorbell. I said it three times. He said he always wants to let homeowners know someone's on the property. I understand, I said, but I've specifically asked your folks not to do that. Well, there aren't any notes on the account, he said. Well, that's not my fault. He said that if I'd told them that, it was their fault. I told him I doubted I'd continue with him and he said OK. Not a response that shows he cares at all. He'd earlier said that he'd check my calls and, if I'd said what I told him I did about the doorbell, someone would get in trouble. Have you heard of coaching employees vs. calling them on the carpe? As I began to go back into the house, that I've never run into a business owner so cavalier about losing a customer. You bet I canceled soon after I got inside. And I asked for a callback so that there's no confusion."
J. W on May 2021
Black Diamond is Indianapolis' choice for quality pest control services. Whether you have ants, bed bugs, mice, roaches, spiders, termites, or anything else, we have a specialist ready to diagnose your problem and create a custom solution for your home or business. Let our 75+ years of experience work for you! Most of our services come with the best warranties in the business, and we pride ourselves in providing the best value pest control available.
"Very mixed, to be polite. I chose Black Diamond because of all the good reviews here. I'm very disappointed at the company's lack of doing some basic things: Listen to the customer, act appropriately, not interrupt the customer (this for the owner, Chase), and show the customer you care about customer service. They've been out three times, and the two areas that I made clear were specific concerns were ignored the first time. The tech put bait and glue boards (to catch the fur of any animal to identify it) in a different area. Between the first and second service calls, one of my dogs killed a raccoon on the deck. That heightened my concern about what might be getting into my house. The tech looked briefly at of my concern areas and finally put bait in the other area. The third visit, a different tech said some of the bait had been eaten, and he found some pawprints there (never identified what it might be). He also suggested I might benefit from having bait stations put outside of the garage, as that's how mice usually enter garages -- and that was the focus of my concerns from the start. I bought two ($25 each), but he had none on the truck. I said that when he or someone else came to put the stations out, just to do it and not ring the doorbell. That sets off my dogs, who see it as a potential threat. I repeated that before all these later visits: First visit: Tech rang doorbell -- and had only one bait station. Second visit: Tech rang doorbell -- and he brought a trap, which he said was what his orders said. No bait station on his truck. Third visit (5/4/21): Owner rang doorbell. Stunningly, he has the second bait station. I started telling him about all the mess-ups, and he kept interrupting me, which is not customer-friendly. And he didn't seem to understand my point that if they don't have to come into the house or garage, and just need to do something outside the house, I don't want them to ring the doorbell. I said it three times. He said he always wants to let homeowners know someone's on the property. I understand, I said, but I've specifically asked your folks not to do that. Well, there aren't any notes on the account, he said. Well, that's not my fault. He said that if I'd told them that, it was their fault. I told him I doubted I'd continue with him and he said OK. Not a response that shows he cares at all. He'd earlier said that he'd check my calls and, if I'd said what I told him I did about the doorbell, someone would get in trouble. Have you heard of coaching employees vs. calling them on the carpe? As I began to go back into the house, that I've never run into a business owner so cavalier about losing a customer. You bet I canceled soon after I got inside. And I asked for a callback so that there's no confusion."
J. W on May 2021
