About us
Black Diamond is Indianapolis' choice for quality pest control services. Whether you have ants, bed bugs, mice, roaches, spiders, termites, or anything else, we have a specialist ready to diagnose your problem and create a custom solution for your home or business. Let our 75+ years of experience work for you! Most of our services come with the best warranties in the business, and we pride ourselves in providing the best value pest control available.
Business highlights
Emergency services offered
Services we offer
Black Diamond Pest Control of Indy offers all general pest control services along with more in depth services like bed bug and Termite control. We have experts that provide animal control as well to help with those pesky animals. We are a catch and release only company and do not euthanize nuisance wildlife. Reach out and we will get you taken care of whether you need preventative services or have a stubborn pest that needs eradicated! All bugs are DEAD bugs at Black Diamond!
Services we don't offer
Please reach out to us directly for this information.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- CreditCard
Reviews
4.813 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 0% |
Filter reviews by service
Showing 1-13 of 13 reviews
Samera D.
Nov 2022
Pest Control
Great customer service from the first initial phone call through the completion of project. Will definitely use them again and recommend them!
Denise J.
Aug 2022
Pest Control
Everything went fine
Response from Black Diamond of Indianapolis
"Thank you [Member Name Removed], we appreciate your review. :)"
J. W.
May 2021
Pest Control
Very mixed, to be polite. I chose Black Diamond because of all the good reviews here. I'm very disappointed at the company's lack of doing some basic things: Listen to the customer, act appropriately, not interrupt the customer (this for the owner, Chase), and show the customer you care about customer service. They've been out three times, and the two areas that I made clear were specific concerns were ignored the first time. The tech put bait and glue boards (to catch the fur of any animal to identify it) in a different area. Between the first and second service calls, one of my dogs killed a raccoon on the deck. That heightened my concern about what might be getting into my house. The tech looked briefly at of my concern areas and finally put bait in the other area. The third visit, a different tech said some of the bait had been eaten, and he found some pawprints there (never identified what it might be). He also suggested I might benefit from having bait stations put outside of the garage, as that's how mice usually enter garages -- and that was the focus of my concerns from the start. I bought two ($25 each), but he had none on the truck. I said that when he or someone else came to put the stations out, just to do it and not ring the doorbell. That sets off my dogs, who see it as a potential threat. I repeated that before all these later visits: First visit: Tech rang doorbell -- and had only one bait station. Second visit: Tech rang doorbell -- and he brought a trap, which he said was what his orders said. No bait station on his truck. Third visit (5/4/21): Owner rang doorbell. Stunningly, he has the second bait station. I started telling him about all the mess-ups, and he kept interrupting me, which is not customer-friendly. And he didn't seem to understand my point that if they don't have to come into the house or garage, and just need to do something outside the house, I don't want them to ring the doorbell. I said it three times. He said he always wants to let homeowners know someone's on the property. I understand, I said, but I've specifically asked your folks not to do that. Well, there aren't any notes on the account, he said. Well, that's not my fault. He said that if I'd told them that, it was their fault. I told him I doubted I'd continue with him and he said OK. Not a response that shows he cares at all. He'd earlier said that he'd check my calls and, if I'd said what I told him I did about the doorbell, someone would get in trouble. Have you heard of coaching employees vs. calling them on the carpe? As I began to go back into the house, that I've never run into a business owner so cavalier about losing a customer. You bet I canceled soon after I got inside. And I asked for a callback so that there's no confusion.
Response from Black Diamond of Indianapolis
"Ms. [Member Name Removed], We do appreciate you reaching out to express concerns and we do take customer service very seriously at Black Diamond. We do have a lot of conflicting information on this account and i want to make sure we address this to move forward in the most appropriate direction. We have never received instruction that we are to not ring your doorbell through the calls that were made from the account set up as we immediately looked into this once this concern was expressed. We do apologize if there was any error in communication as our owner stated he would look into the phone calls and see if there is something he would need to address. When we were on site, your car was on the property and we try to be as respectful as possible by making sure our customers know when we are on site if they are home or if they are not home. Without the knowledge of the issue with your doorbell, this was not taken into consideration and the intent was strictly to ensure there was proper communication. After your concerns were expressed to our owner, he stated that he agreed with your concerns and that he would address them and understood your frustration and this was when you had stated he was interrupting you. You had then stated that you would possibly be cancelling service and our owner let you know that he would be able to do so to take care of you while he was on site due to the frustration if that is what you wanted. We will in no situation push a customer to keep a service that they are not satisfied with and this was not meant to be a negative action. We reached out via phone shortly after the visit to go over this with you and confirm cancellation if wanted and did not receive a response and have yet to receive any confirmation on cancellation on the account prior to the review. We will remove all future services as wanted and we do apologize for any confusion that may have occurred during your time as a customer. We do wish you the best and hope you consider allowing Black Diamond a second chance in the future."
Jim J.
Aug 2020
Pest Control
The guy who came by and performed the inspection and quote was very nice and knowledgeable. Unfortunately with their termite service, if termite damage occurs while you have their service, they do not cover the cost to repair damages. The worst part was about a week later I got a call from a woman from their office asking about their quote and if we wanted to move forward with their service. I told her we wouldn’t be because they don’t cover termite damage while under contract with them. She then became a little miffed and told me that no pest control company covers termite damages. She also bragged about them getting all the ex Terminix, Orkin, and Action Pest Control clients because they don’t cover damages, which was a childish point to make. Also, I hate to break it to her but all three of those companies do cover termite damages while you’re under their contract and I have first hand experience with Terminix hiring a general contractor to come out and fix my previous house’s termite damages at no charge. So she is just trying to make other companies look bad. I liked the inspection guy, but I would never do business with this company.
Response from Black Diamond of Indianapolis
"Hi [Member Name Removed], this is Scott with Black Hawk Pest Control. It appears that you have mistaken me for another company. I am a one-man small operation, I do not have any other employees running my office and I don’t have any record of contact with you. Could you please contact me at 317-847-9630. I would like to clear this up with you."
Brad H.
Mar 2020
Pest Control
They were professional and kept in good contact
Response from Black Diamond of Indianapolis
"Thank you for leaving us a review! We appreciate you!"
Peyton T.
Aug 2019
Pest Control
Courteous, professional, clearly knew what they were doing.
Response from Black Diamond of Indianapolis
"Thank you for reaching out and leaving us a great review! We appreciate you! Please reach out if you should have a future need or have any questions as well!"
Brian G.
May 2019
Pest Control
Everything went really well. We were able to schedule very quickly. They came out and put traps around the house and disposed of a mouse they found. They were very easy to work with. We even hired them to do mosquito treatment for the season as well, because their price was so much better than others we have used.
Response from Black Diamond of Indianapolis
"Thank you for taking the time to leave us a review! We appreciate you choosing Black Diamond and we are so happy that we have met your expectations. :)"
William M.
Dec 2018
Pest Control
All went well. Will hire again.
Response from Black Diamond of Indianapolis
"Thank you for choosing Black Diamond! We appreciate you!"
TINA D.
Sep 2018
Pest Control
The rats are all gone, so it went very well indeed! The professionals who did the work were friendly, informative, and prepared for the job. All of my questions were answered and I was treated with respect. My husband and I are very happy with Black Diamond
Response from Black Diamond of Indianapolis
"Thank you for taking time to leave us a review! We appreciate you choosing Black Diamond to help! If there are any issues in the future, we are a phone call away and happy to assist!"
Chase L.
Sep 2018
Pest Control
They do a great job of keeping you informed when they are coming out; calling the day before and the day of.
Eva P.
Aug 2018
Pest Control
They have been excellent and have been very effective. Once I had problems with bedbugs and in two weeks they eliminated them as well. I would highly recommend this company to anyone.
Josh/Jordan F.
Aug 2018
Pest Control
They do a fantastic job. Always keeping me informed.
Amber K.
Aug 2018
Pest Control
They do a good job, they're very professional, and I trust them to come out to my home when I'm not there.
Nancy S.
Mar 2018
Pest Control
I appreciated the professional service I received from Black Diamond of Indy. I'm especially thankful that the technician, Chase, wore protective booties in my house. Often times, this is one area that professional service providers forget. The service was prompt and courteous. I would definitely recommend Black Diamond!
Response from Black Diamond of Indianapolis
"[Member Name Removed] we appreciate you and thank you for taking time to leave us a review! Thank you for choosing Black Diamond!!"
Tyler M.
Jun 2017
Pest Control
Wonderful! Highly recommend.
Licensing
Bonded
Insured
Licensed*
Trade License Number
F256312
Trade License Expiration
11/03/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Black Diamond of Indianapolis is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Black Diamond of Indianapolis accepts the following forms of payment: Check, CreditCard
Yes, Black Diamond of Indianapolis offers free project estimates.
No, Black Diamond of Indianapolis does not offer eco-friendly accreditations.
No, Black Diamond of Indianapolis does not offer a senior discount.
Yes, Black Diamond of Indianapolis offers emergency services.
Yes, Black Diamond of Indianapolis offers warranties.
Black Diamond of Indianapolis offers the following services: Black Diamond Pest Control of Indy offers all general pest control services along with more in depth services like bed bug and Termite control. We have experts that provide animal control as well to help with those pesky animals. We are a catch and release only company and do not euthanize nuisance wildlife. Reach out and we will get you taken care of whether you need preventative services or have a stubborn pest that needs eradicated! All bugs are DEAD bugs at Black Diamond!
Please reach out to us directly for this information.