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"Brian's team were friendly, courteous, experienced and efficient."

"There was a verbal agreement made to remodel our deck to be done 7/8/18. We were told that the deck would be completed in one day. We agreed to purchase all materials and Professional Plus would supply the labor. The agreed upon price was $650. The workers started on 7/8 and got into the demo and realized that the upper post were rotten and should be replaced. We agreed to get the posts and agreed to pay them $100 more for labor. By the end of the day on 7/8, they were not done but were requesting payment. I said I would pay them half, but they said that wasn't enough because they had to pay the owner $150 off the top and still had to pay his other guy. I paid him $500 of the $750. They came back Mon 7/9 and worked for a couple hours and still were not done. They also started using nails instead of screws when we requested screws but said someone else had their drill. Tracy, the lead, said it was getting late and they would have to come back on Tue 7/10. On 7/10 they said they did not have enough materials to finish. I said that I would go get what they needed, but they said they could not stay any longer. We also started pointed out some issues with stairs that they were slanted. He said the 2 stringers we had bought were different sizes. He had informed us earlier in the day regarding this but then said he figured it out so we thought everything was ok but come to find out he proceeded to build the stairs and they ended up be crooked instead of fixing them right. He also did not finish the spindles or framing out the upper portion of the stair railing which left it very unstable and dangerous. I went and got the requested materials that next and text him the next day telling him they were there. He acknowledged the text but that's the last we heard from him. We initially contacted the owner, Frank, on 7/13 and it sounded like he was going to help. We got one follow up text on 7/16 and have not heard anything back even after multiple calls and texts. I do not recommend using this company for any services. Also be aware they operate under multiple company names. R& R, Professional Plus Tree Service and Construction, Robert's Tree Experts and Construction, and Frank's Tree Service."

"Tony was recommended to me on Facebook. Never again. He came to look at some wood rot to give me an estimate. The estimate looked fine so we scheduled the job. He told me he wanted half up front via Paypal, but I told him I was locked out of my account, that I would try, but would prefer bill pay (check sent from my bank.) I tried, but couldn't get back into Paypal, so I set up bill pay and texted Tony to tell him what I had done. I also told him 2 days ahead of the job that the check would arrive in 4 days. He responded ensuring I was sending it to the right address, etc. The day of the job he called me saying he was at my house and asking where I was. I reminded him that he told me I didn't need to be there - the work was entirely external. We moved past that, but then he said I was going to have to leave work and meet him at my bank to pay him since my bill pay check wouldn't come until Thursday. I pushed back on that because I couldn't rearrange my schedule at the last minute. He became aggressive pretty quickly - let me know he had 4 men at my house waiting to work and he was losing money. He also asked why I didn't want to pay him and insinuated I was having a hard time paying him and was going to stiff him. Really?! I mean...just leave dude. If you think someone is going to be that bad of a customer just cancel the job. He also said he was upset about the bill pay because he didn't know about it. That was lie #1 - he did know because I texted him and he responded. So odd. I completely understand his need for payment (half) up front - I just didn't have another option - we agreed to reschedule the work for Thursday. He came back Thursday and we did a walk around my house to confirm the work to be performed. I made a list as we walked and left for work. I received a call awhile later from the hardware store to pay for materials over the phone - something we had agreed to up front. I gave my cc info and the call ended. Tony call me back minutes later saying I needed to provide the extra 3 digits of my zip code. I asked if he meant the plus four, but he said no it was 3 numbers. I asked if he wasn't referring to the CID code but he said no the zip code. I was looking it up (not memorized), but before I could find it he said that he would just pay for it, that I could pay him cash later, and that that particular hardware store never accepts cc payment over the phone. He seemed extremely frustrated with me, but I didn't ask him to do this. And I will never understand why he agreed to pick up materials from a store that he knew wouldn't let me pay over the phone! We met at my bank later in the day so that I could pay him what was essentially the up front deposit. The job was going to take one day (even though he originally said 2-3), so the check in the mail was going to be payment for the remainder. When I got home I inspected the work, but there were a few spots left undone. He texted over the weekend saying the check hadn't arrived as promised and suggested he was going to just come over and get a check. It felt aggressive. I told him I would call my bank Monday to see what was going on. I did that, but didn't get any answers until I got home that night - the check was returned to me undeliverable. That's never happened to me before, but of course it happened this time. I texted Tony to let him know what happened - even sent a picture of the check. Said I'd be happy to give it to him once he finished the work. We ended up speaking the next day and he became extremely aggressive very quickly. He lied about what we spoke about during the walk around the morning of the job, lied about how he examined the house during the estimate, and then (this was all him bulldozing the conversation) he threatened to put a lien on my house for non-payment. WHAT ON EARTH!!! He has no integrity and poor communication skills. He lied to me, made harassing statements, and threatened legal action that was completely unnecessary. While part of this conflict stemmed from miscommunication that I am partly to blame for, his response was beyond unprofessional. I decided to pay Tony and to be done with him forever. Like I said at the beginning of my review, he was referred to me, but my experience was so bad I honestly can't imagine how other people can recommend him or how he stays in business."