Get matched with top cabinet makers in Madison, IN

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"The purchase of my new kitchen cabinets and counter tops went great, sales rep Greg was very attentive to all questions I had, made adjustments as needed, pricing was good, and they are made right on the premise, they came out to measure, delivery time was great, thought it would take maybe 4-6 weeks, we got in 2 weeks, delivery was on time promised, we did our own install. Counter tops were ordered and delivered 6 days later, installers were GREAT, Rodrigo and partner were on time promised, very professional, friendly, quick, cleaned up after, would not even know they were there, except for my new counter tops. Would definitely recommend Factory Plaza Per the picture the installers will do what is needed to get the job done 🙂"

"They were responsive to the inquiry and price competitive. The car was picked up in short order and arrived a couple of days later. I've been through this drill before and been unhappy, but these folks were very good!"

"I contacted Cabinets.com because of a friend's recommendation. I am totally remodeling my kitchen top to bottom and had no idea how to go about creating a design or much else.. From the first phone call, I was treated with kindness, patience, and respect. I was assigned designer Greg Flassig. I was nervous about all the questions I had and whether he'd be willing to walk me though the process for as long as it took. Not only was he willing, but Greg calmly and patiently answered every single question. He spent as much time with me as I needed, explaining what I didn't understand, adjusting what I needed, and suggesting. what was optimal for. my needs. He even brainstormed solutions with me when I was unhappy with any aspect of the design. Not only did Greg professionally and compassionately help me, but he had a way of reducing my anxiety when it reared up. Greg was respectful of my budget and my needs, and truly heard what I said. He answered every single question I had, and when I didn't know what to ask, he knew what to say. I can't wait to get my cabinets and create my dream kitchen. After working with Greg, I have absolute confidence it will be perfect!"

"Erik was hired to install IKEA cabinets in our home for a full kitchen renovation. I felt confident in assembling the cabinets and finishing them (doors, hardware, drawers, toe kicks, etc) but we wanted a professional to make sure the cabinets were hung level, plumb, and square. From our first conversation it was obvious that Erik is an expert in all things IKEA. He provided some guidance and changes to our design to make some subtle improvements that would not have been obvious to us. He also immediately identified a critical flaw in our design that would have greatly impacted the final outcome but luckily we had enough time to get the proper replaced item. Communication with Erik was decent but be prepared for patience with emails and texts. Phone calls seemed to be most effective. Also be prepared to be patient for his schedule. Despite our efforts to plan ahead and get on “his radar” back in July, it still took several rounds of calls and discussions to finally get a week nailed down and the arrival day wasn’t determined until the week-of. You will need to be flexible. The installation was very fast - he had all of the work completed in one day. He is also very precise and detailed. He took time to show me how cabinets were anchored to the wall, that cabinets were level and prepped for the countertop template. He also cleaned up nicely, was courteous in our home and has a professional demeanor. The installation wasn’t without issue though. He accidentally stepped on a weak piece of our corner cabinet and broke it. His solution was to “sister” a piece below it. I was told it wouldn’t affect the countertops as this had no load bearing properties and it won’t be visible once countertops are installed. I believe that he is correct, and accidents happen, but it was disappointing as mishaps was something I wanted to avoid and large reason why we elected to hire someone rather than do the installation ourselves. No adjustment was made to the agreed upon price to account for the broken cabinet which I felt would have been the appropriate thing to do even it was a minor reduction. Overall, I would hire Erik again and be better prepared to be patient and clearly a communicate my expectations. He is precise, detailed, and very knowledgeable on IKEA systems. His involvement resulted in a nice overall outcome."

"I purchased a cultured marble vanity top with a matching custom side splash. The sink and side splash came together in the same box, not ordered or made separately. The side splash came approximately ¼ inch too high. When I contacted American Kitchen and Bath, I was told that the side splash was within their error tolerance and the incorrect size was not their problem. I had to have the contractor, who was installing the sink, sand the side splash down to fit. I paid $56.00 for the custom side splash and then had to pay the contractor to fix it. I also purchased a cultured marble vanity top with a matching custom side splash from a large box store. The side splash cost $35.00 and fit perfectly."