Get matched with top deck maintenance specialists in Jamestown, IN

"They did an excellent job. I wasn't sure my deck and fence could be saved since it had been a while since I had done anything to them. But, with a lot of hard work and care, everything looks fabulous now. Dale leans toward perfectionism. He and his helper took a lot of time and care to make sure everything was done right and the customer is pleased. He explained to us that the stain penetrates into the wood and hydrates it so it retards cracking. And there is a warranty for both the deck and the fence. I highly recommend Desk Rescue."

"Had to redo the whole deck. It is beautiful very professional. I would recommend them to everyone. Hit a lot of problems under deck they did a great job helping me."

Let us Protect and Preserve your property/investment. We will never charge for estimates. You can always expect an honest evaluation of your job with thorough explanation, accurate, reasonable pricing and satisfaction at completion. We believe in doing the right thing for our customers and will never take short cuts on a job. Will also repair or replace drywall, trim or wood as necessary to make the finished product last and look good.\nAnyone can paint but preparation and precision is the key to a professionally finished surface. Over 25 years experience with custom home builders and major paint companies in Indianapolis. References available.

"All the work was excellent! This is the first time we used Shorts and I would highly recommend without any reservation. They were extremely prompt with their quoting process and once the work began the crew worked diligently. They were responsive and the wood repair was somewhat complicated but they did an outstanding job. The stripping and staining of the deck was the best we have ever had. Once they committed to our project they stayed on task. Their pricing is very fair as well. I cannot say enough good things about the crew and their office staff is very receptive and helpful. If you call - you get an answer!"

"This contractor did a superb job of restoring a deck which had been very poorly stained by another firm several years ago. The original stain had been irregularly applied with many large spots and a generally unsightly appearance. GUP not only cleaned and restained the deck but went the exta distance to sand out the overstained spots left by the original company. The result was a deck which looks perfect and shows no evidence of the earlier mistakes. GUP delivered on time, within the estimate and worked many extra hours to get the job done right. I would recommend them to everyone. They are true professionals."

"Everything went well. we not have enough hail damage to warrant a claim, but we did have some maintenance and repairs that needed completed. They did the work needed and were satisfied with their service"

"Marcos from Lara painting was recommended from a few former neighbors and I have used his company multiple times. He is very responsive, punctual, works efficiently, and cares very much about the quality of his work and ensuring his customers are happy. For my most recent jobs, he painted the ceiling under my deck and stained the wood under the stairs of my composite deck. The stain color he selected was a perfect match and I couldn't be happier. He also painted a chalkboard accent wall in my daughter's room. I would highly recommend Lara painting and will use them for my future painting needs."

"I cannot, unfortunately, join in the rave reviews this company gets.  Let me explain in detail.
 
Last fall I moved into a new home, and the builder did a crappy job with the lawn.  In the spring, I paid Nagas $4,000 for what was supposed to be a fresh start with lots of topsoil, plus grass seed and straw.  The topsoil cost was double the initial informal estimate Jason provided in person (which he later said was based on last year's prices).  To be fair, the $800/load price was reflected on the written estimate I agreed to.  But the point is, this lawn was a substantial investment.  (And Nagas can be a bit aggressive about seeking quick payment.) 
I received no instructions whatsoever on caring for the new lawn, weed control, fertilizing, when to mow, how much to water, or what to expect as far as progress during the first season.  I also got the impression that Jason and his company were perhaps stretched too thin.
Five weeks later, my yard looked like an abandoned lot.  The new grass was, at best, patchy.  The front yard was choked with all sorts of exotic looking weeds, much of which I now know was hard-to-eradicate nutsedge.  There were all sorts of bare spots.  I brought my concerns to Jason, who claimed the new grass was progressing as well as possible given the hot weather in early spring.  Jason's people came out (at no charge) to spray and overseed.  The grass finally seemed to pick up in quantity, but it doesn't look anything close to thriving.  It's still thin, pale, and rather patchy, and often has a yellow/brown cast despite a wet summer and regular watering. 
Since then, I have used Nagas for biweekly mowing at a rate of $50 per visit.  Several times the mowing crews cut landscape lighting wires (this stopped after I brought it to their attention) and left big muddy ruts (which are now bare patches) from their large mowing equipment. 
On June 28, I alerted Jason that there was a serious weed problem that needed to be addressed.  A few days later he informed me that he had sprayed but "may need to spray again."  He also mentioned he would seed again in the fall.  If this spraying indeed happened (I wasn't billed), it had no effect whatsoever.  Nutsedge, I've come to learn through the research I've had to do on my own, just laughs at ordinary herbicides.  Jason's emails referred to spraying for "broadleaf."  So I now assume he didn't understand the problem he was dealing with. 
It's now August, and I've become alarmed that the front yard is being overtaken with nutsedge, a weed that's ugly and very difficult to eradicate.  Today, I wrote Jason about this.  His advice was to wash his hands of the matter and suggest I call Scott's or Trugreen.  I have all the emails documenting the above-described interactions. 
I consider this unsatisfactory for an A-rated professional landscaping company.  I had assumed that, being a small local business where you deal with the owner himself, Nagas sought to form ongoing client relationships.  To my mind, that involves customer education, monitoring, and followup when they've done an expensive installation and I've brought problems to their attention.  By referring to future spraying and seeding, Jason led me to believe that my lawn was under his ongoing care and concern, not just a one-off job.  His crew is here every other week.  Jason is supposed to be the lawn care expert, not me.  Up until now, Jason has responded quickly when I've expressed concerns.  But the point is that those actions have been completely ineffective, and he obviously wasn't monitoring the problem as I believe he should have once it was brought to his attention in late June, to try to assure a successful resolution (i.e., healthy, weedless grass).  As a result, I am left with an anemic lawn, an ugly mess of nutsedge, and a threat to my $4000 grass investment.  
Jason's response today -- "My guys that mow have no formal training except for mowing.... I do not just drive around and look at yards unless I have been asked to check on something.  I think using one of the larger companies that specialize in lawn weeds is your best bet." -- shows he is washing his hands of the problem. 
If Nagas is not going to provide customer education and ongoing maintenance and support, then they should not be in the lawn-installation business to begin with, or it should made clear at the outset that once the seed is in the ground, the customer is on his own and needs to hire Scott's pronto.  In my case, the expectations and responsibilities were left ambiguous.  I accept some responsibility for this.  But on all these facts -- especially the ineffective response to specific problems and lack of follow through to see that the problem was resolved, i.e. that the weeds were under control --  an "A" rating and "super service award" certainly cannot be justified. 

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"Excellent - we have been very pleased with this company. They provide excellent design work (good artistic sense and understanding of plant materials available for different locations), careful installation and long term maintenance."

"As my ratings indicate,  it went very smoothly  George was keeping watch on the weather, arrived early and finished about 20 minutes before the rain hit our area.  He had been delayed by storms and heavy rains here but arrived at the first break weather permitted
I have recommended this business  to numerous people who have continued to use it for their landscape installations and maintenance His quote may not be the least expensive but he stands by his work and his word  After 50 years of loving gardening
I found out the hard way years ago a bargain price is usually no bargain!
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