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"On March 18, 2021, a hailstorm hit my roof. I was not aware of this damage until someone suggested that I have it inspected. I contacted my insurance company who sent out an adjuster who contracts with them. This adjuster works in the state of Indiana and was familiar with the regulations in the area. The adjuster inspected the roof and determined that replacement was required. He put together an estimate based on normally used pricing guidelines for roof replacement in the area. After obtaining several contractor quotes, I selected EADS Roofing to do the roof replacement. EADS accepted the estimate from the adjuster, and I signed a contract for that amount plus some skylight repairs and an upgrade to the shingle quality. I was told that EADS would not change the price without issuing a Change Order. In their contract was a clause which did allow them to adjust the price to conform to local regulations. Since the adjuster was familiar with Indiana regulations, I did not see this as an issue. The contract stated that the gutter screens on my buildings would be removed and reinstalled. Funding was included in the contract for this. EADS also told me that they would repair any damage caused by their roofers, though some damage to landscaping was to be expected. I signed the contract with EADS on August 17, 2021. EADS also asked me to sign a release for them to represent me to my insurance company. I declined to sign this release as the insurance company was paying me directly for the claim. Only one Change Order was ever written. This order reduced the contract cost because I had a separate contractor remove and reinstall the lightning protection system on my house. Work began on the roof on September 9, 2021, and was completed September 10, 2021. While the work was going on, I observed the roofers bending the gutter screens out of the way instead of removing them as was in the contract. Upon completion of the work, I noticed that the gutter screens were bent out of place and the bottom edge of the shingles were wavy as a result. Upon closer inspection, I saw that the screens were so mangled that they would not function properly. I contacted EADS and they agreed that the screens would have to be replaced. They told me they would have to check on material and labor availability and get back to me when repairs could be made. I called EADS almost weekly after that. First, I was told labor was not available, then materials were not available, then no response or “I’ll check and get back to you”. In early March 2022, I finally got the EADS Production Manager to come to look at the house. His solution was to go back to the insurance company to see if they would fund the repairs. After some delay, EADS sent a revised estimate to my insurance company on April 5, 2022 (but not to me). When I got the revision from my insurer, I found that EADS had not requested a supplement for the gutter screens, but had rewritten the entire contract, raising the total cost by 69%. I did not see that they sent any written explanation for the increase. By now, the spring tree blossoms were starting to fall. Since I have a lot of trees around my house, gutter screens are essential to keep the gutters working. On May 5, 2022, I told EADS they would not have to repair the gutter screens and to send me a final invoice for the work that was done. I promptly contacted another contractor who replaced my gutter screens within a week at a cost that was 23% of what was in the EADS revised cost. I continued to call EADS weekly to ask them to send a final invoice. After I told my insurer that I was not letting EADS repair the gutter screens, the insurer refused the revised estimate from EADS. EADS then sent another revised cost claiming math errors on the first revision. This second cost showed a 38% increase over the original contract. My insurer negotiated with EADS and got them to agree to remove the costs for the gutter screen work that was not performed. The insurer then approved the cost revision and reimbursed me for the difference. On June 24, 2022, I received a final invoice and work completion notice from EADS. This amounted to a 16% increase over the original contract (which had included the work not performed and the shingle upgrade). EADS has sent me a receipt of my payment."

"From the beginning, owner Chris Coffman was intent on repairing my house the right way, not the easy way. In doing so, he improved--not just restored--my home. Chris's integrity and keen perception were evident as he surveyed all damage & instructed his workers in how to achieve his desired result. Every step of the way, he advised me what work would be done, when to expect the workers & the duration of each phase. I especially appreciated Chris's kind consideration of my costs & my time as he scheduled workers, & his suggestions to make necessary repairs less intrusive for me. All Chris's workers reflected his values, accomplishing their work in an effective & timely manner, while being careful to maintain & protect my property. I am very grateful for the wonderful work they did."

"Dale Urban of Expert made a lot of statements and promises that were not true. He informed us to do the repair he would need to jack up the house at least 3 times and it was $5000 each time. He wrote a contract for repairing 3 walls damaged by termites, then, as work began on the third wall, he informed us there were $10000 in overages we must pay immediately. I asked Dale to bring the contract and an itemized list of the overages. He never supplied an itemized list but he did bring the contract. When he presented me with his copy of the contract I noticed he had changed repairing 3 walls to repairing 2 walls. He literally wrote over the 3 with a 2. Arguing ensued and he threatened to leave the job undone so my 76 year old father paid him $10000 more. He was worried his house would remain unfinished and hiring a new contractor would cost even more money. After the job was competed I filed a complaint with the BBB and Indiana Attorney General. Turns out changing a contract and asking for more money is fraud under Indiana law. So I contacted Dale and insisted he return the money or I'd press charges. He did not. Instead he offers to do more work provide I paid for all the materials. We came to an agreement for 4 jobs and set firm deadlines for each. Dale did not meet a single deadline. Further, during the repair his contractor insisted that in order for the repair to be done correctly, a section of the roof needed to be torn off. Once the repair was done, his contractor asked for an additional $4200 which my father paid. I've contacted Dale and he refuses to return any money. Please know that Dale Urban and Expert does not do any construction work what so ever. All Dale does is keep a rolodex of names which he calls when he acquires a job. He pays these individuals a pittance of the amount he collects from the home owners. As a result, you never know who's going to show up to do the job. Dale brought over 4 or 5 different brick layers before he found one to do the brick work on the house. We will never again use Dale Urban and Expert. He is a liar and is manipulative, willing to say anything to get you to sign a contract. We will also be taking him to court to get our money back. Stay away from Expert and Dale Urban"

"He arrived on time for the initial installation. He had some problems, due to the construction of the house and not his fault, so it took a little extra time. He got the coach lights installed, but needed to reschedule for the bathroom fan for the following Wednesday at 3:45, which was fine. At 4:30 on that Wednesday, he hadn't arrived, so I texted to see if he was coming. He said his previous job ran over (a phone call would have been nice) and that he couldn't make it. He said that he'd get with me later that evening to make a new appointment. I never heard from him again. I understand that people are late, but have the decency to call. If you don't want work, have the decency to tell me that you don't want the job. I found someone else to do the work."

"I can't say enough good things about Russell Hill Contracting, LLC. After my builder warranty failed me during a critical roofing issue, they stepped in immediately and treated me with fairness and professionalism. They were incredibly responsive, coming out right away to assess the damage and guide me through the repair process. Their team was knowledgeable, honest, and worked efficiently to get my roof back in shape. In a situation where I felt stuck and unsupported, Russell Hill Contracting, LLC turned things around with their integrity and quality work. I highly recommend them to anyone needing a reliable roofing company!"

"This company does the worst quality of work. Started job 03/22 today's date is 06/17/22 work still isn't finished. They don't call back. They lie. The work is sub standard. Unfinished. They didn't clean up work site,broke many things,and didn't finish but insurance paid them in full. Most un professional company I have ever delt with. Beware they don't care."