Expert Roofing General Contractors

Dale Urban of Expert made a lot of statements and promises that were not true. He informed us to do the repair he would need to jack up the house at least 3 times and it was $5000 each time. He wrote a contract for repairing 3 walls damaged by termites, then, as work began on the third wall, he informed us there were $10000 in overages we must pay immediately. I asked Dale to bring the contract and an itemized list of the overages. He never supplied an itemized list but he did bring the contract. When he presented me with his copy of the contract I noticed he had changed repairing 3 walls to repairing 2 walls. He literally wrote over the 3 with a 2. Arguing ensued and he threatened to leave the job undone so my 76 year old father paid him $10000 more. He was worried his house would remain unfinished and hiring a new contractor would cost even more money. After the job was competed I filed a complaint with the BBB and Indiana Attorney General. Turns out changing a contract and asking for more money is fraud under Indiana law. So I contacted Dale and insisted he return the money or I'd press charges. He did not. Instead he offers to do more work provide I paid for all the materials. We came to an agreement for 4 jobs and set firm deadlines for each. Dale did not meet a single deadline. Further, during the repair his contractor insisted that in order for the repair to be done correctly, a section of the roof needed to be torn off. Once the repair was done, his contractor asked for an additional $4200 which my father paid. I've contacted Dale and he refuses to return any money. Please know that Dale Urban and Expert does not do any construction work what so ever. All Dale does is keep a rolodex of names which he calls when he acquires a job. He pays these individuals a pittance of the amount he collects from the home owners. As a result, you never know who's going to show up to do the job. Dale brought over 4 or 5 different brick layers before he found one to do the brick work on the house. We will never again use Dale Urban and Expert. He is a liar and is manipulative, willing to say anything to get you to sign a contract. We will also be taking him to court to get our money back. Stay away from Expert and Dale Urban

Dale is a true professional, very knowledgeable and a pleasure to work with. I would not hesitate to hire his company. The work was nothing short of excellent.

Extremely well, I called Dale and he came over that night Pete and give me an estimate. I had a budget and was concerned about going over because of the unknown. Dale was extremely helpful and worked with me to get under my budget and get the work completed. His crew showed up on time as promised and preceded to replace my roof in about 6 hours. They cleaned up as if they were never here. I would highly recommend Dale and his company because as you know this process is never fun and you never know if you can trust the person or not, I am very pleased with their work and professionalism.

Dale came out and found how the water was getting in. He and his guys cut down the back part of our gutter which was causing water to pool at the edge of our roof. The whole process was quick and easy, and the leak is taken care of!