Get matched with top well and pump technicians in Elizabethtown, IN

"They didn’t do anything that I asked of them and they suckered me into some membership. Very disappointed"

"They did a great job."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They wanted $420 for a one-hour drain clean out. And that was with a $75 "coupon". Ha! I told them to get lost. With one phone call to another plumber and I found same thing for $150. Roto-Rooter must be a group of lawyers who do plumbing in their free time."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"I had an extremely frustrating experience with LED excavating. They never answer the phone, respond to texts, making it nearly impossible to get in touch with them. I was only using them due to being recommended by Owenâ  s service, since Owenâ  s did so well I thought he would too. He came out last week and told me he needed to make some phone calls to the county, then BOOM he was gone and now wonâ  t respond at all. Their unreliability is a huge red flag, and I would strongly advise against working with them. Save yourself the headache and look elsewhere for more professional and responsive service. 1 star all the way."

"Please do not use this company!!!!! I was referred to them by my home warranty company. Not only did they not fix the problem, but they had me on a wild goose chase for two weeks and stopped answering my calls or emails. I went without hot water for two weeks! I finally requested another company (Local Plumber) and they came out the next day and got my water heater to work. Water Heater Solutions is horrible to work with. They never answer the phone, didn't provide paperwork to the warranty program, and took my $100 and did nothing."