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"Perfect! Installers were knowledgeable and professional!"

"From the first interview our sales consultant through the post installation follow-up, we were very happy with the service and work that Excel Windows provided. Sales: We found Matt, our sales rep for Excel, to be friendly, knowledgeable and very responsive to the many questions we had for our large project. Matt walked us through the process of selecting an experienced window installer and quality window, communicating through email, phone and multiple in-person visits, and made sure we were comfortable with Excel’s products and assuring us that we would be receiving the level of service and product quality we desired. Matt always made himself available to answer questions, even after the project moved out of the sales phase and into the installation phase. Installation: During construction, Egor and his partner were very professional and completed the work as cleanly as possible. Of the ~28 windows we had replaced, only a couple required minor paint touchups to the trim and no window trim needed to be replaced. The trim around the sliding doors had to be replaced to allow for door installation, which we were informed about during the sales process. Excel had to be called back out once to fix a piece of warped trim work, but not a major issue. The one thing I wished I had done was ask whether I could buy pre-primed white trim and paint it in advance of Excel replacing the trim around the doors. It would have saved a lot of time in taping and painting the new trim after Excel was done, since they only install unprimed trim. Schedule: The work was completed in about 3.5 days. While this was about a day longer than originally quoted, Excel kept us informed of issues encountered during installation and their impact on the schedule. Leo, the person who scheduled the install crews, was very responsive and accommodating in finding days that worked with our schedule so someone could be home while the work was going on. Product: The Thermal windows we purchased (mostly double hung) are working great and we immediately saw an impact on our electricity bill since we no longer have the 20+ year-old drafty windows that were original to the house. The new windows are easy to move up and down and we like the additional features such as the night locks, screen locks and InvisiScreen. We went with a more contemporary window grid instead of the traditional colonial grid on the windows we replaced, and Excel helped us visualize the windows before ordering them by preparing a mock up of a couple of the windows to make sure we were comfortable with how they looked. We really like how they turned out. We had some issues with the sliding glass doors we purchased in that one of the doors was found to be bowed after installation (factory defect) and had to be replaced. The screen doors had to be adjusted a couple of times so they locked properly. More of a nuisance than anything, and Excel quickly acknowledged there was an issue and did what they could to resolve it as soon as possible. Customer Service: Throughout the process with Excel Windows, we found them to be very professional and responsive to requests and communications from us. Even after the windows and doors were installed and the check was cashed, they called to check up on things and quickly sent someone out if tweaks to anything were needed. As we entered into our first window replacement adventure, customer service and communication was the most important aspect of the project to us, outside of installing quality windows that would last for many years with minimal damage to the surrounding trim. Excel Windows met our lofty expectations in this area, and we would definitely call on them in the future for any window/door needs. We highly recommend them to anyone looking to take on a window and door replacement project, whether big or small, as they did a great job with our fairly large project."

"Excellent service from start to finish! They installed our exterior door quickly, professionally, and with great attention to detail. The door looks amazing, works perfectly, and the whole process was smooth and stress-free. Highly recommend!"

"I couldn't have had any better of an experience than I did with them fom start to finish of the windows (9 of them), soffit and aluminum brake metal products and installation. Everyone involved, the representative who presented samples and clearly explained the products, answered my questions and wrote the proposal/contact, the two skilled tradesmen who did a top notch, professional installation and the owner who did the measuring for the custom windows, the soffit and two beams to be clad with aluminum, scheduling of the installation and general customer care. I got high quality product with outstanding, professional service!"

"We used Silver Hammer Services for several jobs. His employees made some major mistakes (they had to re-do a complete shower tile job, and faulty bathtub plumbing caused a leak through ceiling below). Robert did follow through and made the necessary fixes even though they caused some lengthly delays. There was one exception. We had Robert install a new bathroom door. It started to stick and would not close unless a forceful pull or push was made (therefore it was very loud). We asked him to look at it. He agreed it was sticking and said he would have one of his men take a look and fix it. More than three months later, after numerous texts and verbal assurances he would fix it, nothing had been done. Excuses were given, including staffing problems and a busy schedule. We finally had to hire our own handyman at a cost of $172 to get the door fixed."

"Had a new bifold door installed. From quote to installation, less than a week. Tech did a great job. Asked them to quote another job!!"

"Ruben did an awesome job installing the Tesla Wall Connector. He completed the work on time and explained everything clearly."

"Titan Builders made my house into a palace. I achieved all of my goals. The water leakage was stopped. Every room in the house was completely gutted out and renovated including a new kitchen, bathrom and three bedrooms. A wonderful play room was added to the basement with an additional kitchen area. A new washer and dryer was installed in the kitchen area in the basement. The garage was reinforced with new siding and the fence around the house was painted in a beautiful silver colour. The renovation was worth every penny that I invested. if I had a second house to renovate, I would certainly use Titan Builders services again. I can't express how much it meant to me to renovate the house which I grew up in and be able to leave such a precious gift behind as a kind of memorial to my parents. My parents would be proud if they could see what has been done. Maybe they can. see it, who knows. I am certainly proud of all the goals I reached with the house through Titan Builders and I am glad I met such a fantastic person and CEO, who showed that he had integrity. A person I could rely on to make the right choices in my best interest. I could believe what he told me. He was also open to suggestions, should the one or the other item needed to be altered. I hope to maintain this relationship throughout the years and hope that he will enjoy many years with satisfied customers like myself."

"I looked at many companies and went with prime bath company. This is family owned which I like. The tub to shower conversion only took 1 day to install. I’m so happy with their products and install."

"Slow and carefully in the midst of COVID. Workers were tidy and polite. Small issues. Hardware used to hang one cabinet was left poking through into the dining room. Lighting installed beneath cabinets failed after 9 months."