Get matched with top drain cleaners in Summit, IL

"Requested an appointment for a quote for replacing a 20-year-old inherited system that was failing but limping along. Before the scheduled date, the system completely failed. Called Ibbotson, and they were able to move my appointment up to the following day. Rich was on time, thorough, and gave us a very good quote. He called to verify stock on the unit we needed, and was able to schedule a team for install the next day. Install team was on time and very professional. They took good care to make sure they didn't damage our house or floors. Advised on everything they were doing, and why it was important. Hauled everything away efficiently. No attempts to upsell to things we didn't request/need. Gave great advice on how to keep the system running smoothly for years. On the one very minor "damage" item (leaked a small amount of oil on driveway), they called my attention to it, cleaned it up with a drying compound, and advised on how to make it gone. They could have ignored this/hoped I wouldn't notice. Appreciate the professionalism. Could not have had a better experience. Great team effort between sales office, estimator, install crew."

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

"We could not have been more pleased. Chris is extremely knowledgable, responsive, and a pleasure to deal with. The removal and replacement installation were difficult given the massive size of the heaters and the space constraints, but the work began and was completed on time, on budget, and without a scratch to anything in the path of the removal/installation. Great work at a fair price."

"Did a fine job routing out toilet plumbing."

"These guys are great. The squeezed me in last minute and we’re here in 30min. Ryan diagnosed the issue in minutes, confirmed, explained and showed me everything that was going wrong (and what was working right), and replaced the part in 20 mins. Even re-sealed the tank. In and out, no additional trip fee."

"We live in an older neighborhood with a unique older sewer system that uses a septic catch basin/tank (~500 gal) that discharges to the main (city) sewer system. Most of the plumbers and other septic companies I spoke with had no experience with this, but A&J has worked in this area before and understood what to look for. We are new owners of the home, but according to our neighbors the tank has not been opened in over 30 years! We provided all the details on the system that we had discovered and even sent photos. We scheduled for a septic pumping, rodding and camera of the discharge line. The septic crew gave us a courtesy call 30 minutes prior to arrival and wanted to make sure we knew there was a digging fee to unbury the tank lid after the first foot…We were not told that while setting up the appointment. We postponed the service and dug up the lid ourselves, which A&J had no problem with. Once the lid was exposed, we rescheduled and again the septic crew gave us a courtesy call. They arrived on-time and were professional but brief. Our sanitary solids were right at the bottom of the inlet, and the septic crew did a decent job pumping and a good job taking care in our yard and keeping their equipment organized. Unfortunately, their power washer was broken and they had to use our hose and water. We had to ask to get my hose cleaned off afterwards – you would think they would do that automatically, as a courtesy, after having to use it. Additionally, we were told we may have a soil bottom and they couldn’t spend “all day” (<1hr) pumping. (Afterwards, I called the city and they said that was very unlikely). If the crew brought the right equipment (working power washer, crust buster or equiv.) then the pumping would not have taken so long. The sewer rodding staff, Kyle, was the star of the show! He called us 1.5 hrs before the appointment to let me know his current job was likey to go long and there was traffic getting out of Chicago, so we pushed the appointment – he arrived exactly when he said he would. He set up his equipment quick and efficiently, the whole time explaining what he was planning to do and asking questions about my system. Kyle noticed our outlet baffle was loose due to its age and looooong neglect, was at risk of breaking during service. Note my outlet baffle is almost 7 ft bgs. Kyle provided us with a few troubleshooting options and explained the risk and benefits clearly. In the end he worked carefully, protected our baffle and had the line cleared all the way to the main in no time. Kyle even saved us a few hundred $, noticing there was a fair amount of sludge on the rodder cable. With the tank still filling (no water discharge) the camera lens would be obscured by the sludge, but we still would have to be charged for the service. He recommended waiting a few weeks to allow the line to clear and either reschedule the camera service then or just monitor the tank and request the service as needed. All in all, A&J did good work, but I was not fully impressed with the pumping service and was considering another contractor next time until Kyle showed up. He was knowledgeable, clear and truthful and got the work done efficiently. That’s how a service should be provided – having the tools to perform the work, well trained, up front and courteous staff."

"Great experience. Cost was up front. They explained everything they were going to do."

"all good!! it passed so nothing more needed te be done"

"These guys are real quality. They know their business, show up on time, and get the job done in a professional fashion. As with all companies things sometimes go wrong. Great companies like Fettes deal with it and do whatever it takes (within reason) to make the customer happy. This is a great company."