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"Google review summary 4.5 (918) Reviews All project manager108 job88 basement remodel44 work33 +6 Sort by Most relevant Newest Highest Lowest Jasper Pitrello Local Guide·194 reviews·21 photos This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix … More Photo 1 in review by Jasper Pitrello Photo 2 in review by Jasper Pitrello Photo 3 in review by Jasper Pitrello Photo 4 in review by Jasper Pitrello+3 Jason Vassallo 8 reviews·18 photos 2 months ago We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can … More Photo 1 in review by Jason Vassallo Photo 2 in review by Jason Vassallo Photo 3 in review by Jason Vassallo Photo 4 in review by Jason Vassallo 🙏1 Matrix Basements (Owner) 2 months ago Thank you so much, Jason! We’re incredibly grateful for your kind words and for trusting Matrix Basements with your home. Hearing how much you enjoyed the process — and seeing your beautiful new space — means the world to our entire team. We’re honored to have been part of bringing your vision to life! Ann Michel 7 reviews·4 photos 5 months ago We are very pleased with our the renovation of our basement. We had several bids from different contractors, and although Matrix was the highest bid, I would say it was well worth every dollar spent. The process started off slow, the start … More Photo 1 in review by Ann Michel Photo 2 in review by Ann Michel Photo 3 in review by Ann Michel Photo 4 in review by Ann Michel ❤️1 Matrix Basements (Owner) 5 months ago Thank you for sharing your experience with Matrix Basements. We appreciate your feedback. Kathleen Tracy 3 reviews·5 photos 5 months ago We recently had our basement completed by Matrix. We are thrilled with having the extra living space! Having the Builder Trend app allowed us to see the schedule and follow the process, so there weren't many surprises. Matrix got a 4-star … More Photo 1 in review by Kathleen Tracy Photo 2 in review by Kathleen Tracy Photo 3 in review by Kathleen Tracy Photo 4 in review by Kathleen Tracy+2 Matrix Basements (Owner) 5 months ago Your feedback is incredibly valuable. We are thrilled to hear that you are enjoying the extra living space in your basement completed by Matrix. We appreciate your detailed review and will take your concerns into consideration for future projects. Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Complaints | Better Business ... Talking with neighbors, their sales team is regularly unprofessional and rude. They make a lot of promises verbally but are careful to not put anything in ***** ... People also search for Angie's List [*** Link removed ***] Matrix Basement Finishing Reviews - Arlington Heights, IL Working with Matrix was a pleasure from start to finish. They are an all-inclusive contractor - they designed and executed the project. Easy communication ... People also ask Who is the owner of Matrix Home Solutions? What is the warranty on a matrix basement? What is the typical project timeline with Matrix Basement? Does Matrix Basement Systems offer free estimates? Feedback Matrix Basements [*** Link removed ***] Matrix Basements Reviews Very professional trades people. Excellent work, job completed on time and looks wonderful. We are very happy with the finished basement. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Houzz [*** Link removed ***] MATRIX BASEMENT FINISHING - Project Photos & Reviews We contracted Matrix Home Solutions to for our basement remodel. Wow! Truly an amazing job! The project was finished right on schedule. The project manager and ... Reddit · r/Naperville 20+ comments · 8 months ago Anyone have recommendations for a basement finishing quote? I used Matrix a few years ago. Easy to work with, only finished half the basement, and even let us do the floors and painting ourselves to save ... Indeed Job Search App installed Matrix Basement Finishing Employee Reviews in Arlington Heights, IL Nov 7, 2024 — We're thrilled to hear that you've had such a positive experience working at Matrix Home Solutions. It's fantastic to know that our ... Home Advisor [*** Link removed ***] Matrix Basement Finishing Chicagoland Area The quality of the craftsmanship is outstanding every detail was thoughtfully executed. They stayed on schedule and within budget, which was ... Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Business Profile BBB Accredited since 11/9/2023. Basement Contractors in Menomonee Falls, WI. See BBB rating, reviews, complaints, get a quote and more ... Matrix Home Solutions. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Results are personalized - Try without personalization Elgin, Illinois - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Jasper Pitrello Local Guide·194 reviews·21 photos just now New This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix in February to finish our basement, our salesman did a very good job taking the time to lay everything out give us our options and meet our vision the follow-up appointment to finalize went well and the gentleman really had a good knowledge of everything that needed to be done. The biggest problem we had was with the project manager and some of the trades that were brought in. The framers and finish carpenters did a wonderful job however the failures were many and project management was substandard for spending over six figures on a project. The damage that was caused to the finished portion of our house, walls, door jams garage door frame and other building errors that were made on electrical and plumbing were not addressed or handled appropriately unless I had said something to our project manager . Even then they just ignored my request and I had to pay my own painter to fix the damages that Matrix caused . The overall mismanagement of the project is what brought me to the point where I had to be the intermediary for the trades as the project manager was never on site or didn't pick up or return calls in any sort of Timely manner. This is what I am paying Matrix to handle and clearly that fell short! They framed the tub incorrectly leaving gaps where the wall studs didn't get to the ceiling, electrical switch boxes that were not secured so when the spray foam was installed and pushed the box out of the way causing repairs needed to be made, the plumber installed the wrong color drain and glued it in place they're causing an issue where if they tried to remove it and snapped the pipe under the tub they would have to gut the bathroom again and we were on a tight timeline as we were getting married the week after the project was supposed to be completed. When they sprayed our ceiling the painter left four five gallon buckets uncovered in the basement causing the house to smell to the point where it was 90° outside and we had to leave all our windows open oh yes and by the way had we not covered them up after they left they would have had to buy all new materials. When the spray foam portion of the project was to take place we were told to have nobody in the home so we put the dogs in a kennel they were supposed to be there at 8:00 a.m. they did not show up till 3:45 p.m. not getting completed till almost 9:00. It may seem minor but taking several animals to a"

"After a year of working with us, Marc designed the perfect home for our family. He spent significant time on site to get to know the space and spoke to us frequently to ensure his design met our hopes and dreams. His final design is visually stunning and maximizes space use in a way that reflects both the history of the home and modern preferences. His expertise in Chicago building code and city offices was instrumental in our project being approved quickly. He reviewed bids with us to ensure we selected a GC who could do the job and had competitive pricing. He regularly met and emailed with the GC and suppliers to address issues as they arose during the job so that all were resolved to our satisfaction. Throughout it all, he was just a nice guy to work with during a process that can be very stressful."

"Working with Envy Home Services was smooth, professional, and enjoyable from start to finish. We had long dreamed of adding a sunroom for our growing family to relax, eat, play, and enjoy the sunlight—and they delivered beyond expectations. Communication was excellent! Every step was clearly explained, and we always felt informed. Whether by text, phone, or in-person, they were responsive, friendly, and professional. They truly listened to our ideas and concerns. Even with permitting delays from our village, Envy stayed on schedule and completed the project right on time. Pricing was fair and transparent. We received high-quality work at a reasonable price, with a flexible payment plan and financing. Most importantly, the finished sunroom is stunning! It blends seamlessly with our home and has become our favorite space. The craftsmanship and detail are top-notch. We couldn’t be happier and highly recommend Envy Home Services to anyone seeking a trustworthy, skilled contractor."

"Michael has not shown up for the 10am appointment per Giovanni who contacted me yesterday and scheduled the appointment. It is now 11am. No one call or follow up at all. Waited for an hour and no show. This is not how business works. Can't trust your company already since you can't even committee a simple appointment. Very disappointed and waisted my valuable time. Please don't call my number anymore. I would give no star but not an option. Highly NOT recommended!!"

"We decided to remove the old deck in our back yard and build a new larger one with a pergola. Jim did a great job from start to end. Before starting, he helped us deciding the material by providing quotes using cedar and composite. We decided to use cedar for both deck and pergola, and we love how it came out. Jim was very responsive during the design phase. So, we could finalize the design and start construction. At that point we had a tight schedule because of guests visiting during summer. Jim and his team worked hard and managed to be within schedule. The work was done very carefully, with great attention to details and we are very pleased by the outcome."

"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"

"They were 1 of 3 quotes. We told them exactly what job we needed done. We dealt with Hector and Martha. They both reassured us that no problem they can get the job done. They quoted us (I have a contract) of $4,500. $3,500 is their labor 50 or and &1,000 would have been for materials. We were definitely going to go with better materials so we only really paid attention to their labor price of $3,500. They said the job would take 3 days and they told us they would start on a Monday. They postponed until Tuesday, they took a day off in the middle of the week for important business and they did not finish up until Sunday afternoon. My husband and I had been looking around every time they left and we were finding more and more things. Every day would bring it to their attention and she said they would fix. We did ask for two doors to be hung that was not on the original quote. At the end of everything she wanted $300 more than the original $3,500 quoted. I believe it was for the door hanging. I then proceeded to show her the hole in the arm of my brand new 2500 couch I showed her the paint that was all over the edge of my brand new carpet that was literally being installed the day they came to quote us I showed her there's no ventilation in the drop ceiling they never cut out vents the tracks in the ceilings do not meet the ceiling tiles do not fit light fixtures are falling the back door does not fit and they did not trim it out so we have gaps in our door and I believe the door frame is bent and useless the bathroom door does not shut due to it not fitting there is a cracked tile in the ceiling every piece of paneling has little holes or tears Nothing fits they painted the trim while on the walls so there's paint all over the paneling all over my floor the back door knob they have flipped upside down it does not lock will not work. There is broken trim they used my household vacuum to vacuum up their mess everyday where I had nails and screws coming out of the hoses ripping holes in my vacuum Some of the trim is not painted the same color as others They did not trim out the window There's not one job they were hired to do that was completely Done and done properly And all she told me the whole time was you owe me 300 I did the best I could or oh we don't do that you have to hire somebody else after they already tried doing the job and screwing it up. I'm sorry this was so much to message and the box was so small and I think this all came out thoroughly I really hope I didn't make a fool out of rambling. At the end I did pay the full $3,500 that was originally quoted even though I also had to replace paneling they broke for them just to turn around and reinstall it and break it again but they did get the full payment I did not renege on the contract. I forgot to add there were no holes or vents putting anything so I can't put outlet covers on I cannot put light switches on I can't do anything nothing is is ready"

"Great crew! Highly recommend. This is the 95th home I have either built or remodeled and I wish I had found them years ago"

"The project went great. They removed a wall and relocated 2 outlets and a light switch. I also had them do several barndoors for my pantry, closet, and utility room."