TRI-R CONSTRUCTION AND REMODELING

I would not recommend them to my friends.

COMPLAINT ABOUT: TRI-R-CONSTRUCTION STEVEN RABIN OWNER 1145 S. ROUTE 31 UNIT1 SUITE 276 CRYSTAL LAKE ILLINOIS 2157 HAMILTON WEST DUNDEE ILLINOIS KITCHEN REMODELING, HARWOODFLOOR INSTALL,NEW FRONT DOOR INSTALL (1) We did not receive the Consumer Rights Pamphlet, required by law. (2) Tri- R- Construction led us to believe he had a crew of people working for him but all we ever saw was one carpenter and the owner. (3) Tri ?R- Construction came into our home and totally gutted our kitchen. The problem was they did not have the corner cabinet they needed to get the job started. The vender that Tri-R bought the cabinets from instructed the Tri R carpenter on how to install the cabinets without the corner cabinet .The Tri ?R carpenter refused to install cabinets so this left us without a kitchen for over two months. I also forgot to mention they pulled up all the flooring too, you can only imagine the mess and inconvenience it was to us. We also were forced to eat out every day and night for over two months, at great expense to us. They left the basement a total mess with wood chips all over everything. (Pictures available) On several days the carpenter called in sick and admittedly said he was suffering from a hangover. (4) Tri-R Construction removed my kitchen faucet, r/o faucet, garbage disposal and water lines to my dishwasher. Then they reinstalled all new kitchen faucet, r/o faucet, garbage disposal, water lines to my dishwasher, water lines to my refrigerator, and toilet. As per the contract all work was to be performed by a licensed plumber. I checked with the State Of Illinois and Tri-R-Construction nor the owner of Tri ?R Construction are licensed plumbers or licensed plumbing contractors. I contacted two licensed plumbers who both concurred that the plumbing was not to code and would cause us problems down the road. As it stands now the plumbing needs to be redone because food just sits in the garbage disposal and doesn?t go down the drain. The drain needs to be lowered about 5 inches. (5) Tri-R-Construction installed new hardwood floors. I had over 70 wood planks that had to be replaced because of improper installation or because they were scratched or dented by Tri-R Constructions flooring contractors. I had to hire an outside contractor to repair the floors. Tri-R signed a document that allowed another contractor to repair his work and deduct the amount of money owed off Tri-R- Constructions bill. (6) Tri-R- Construction installed a new front door. The door was improperly installed and kept rubbing against the frame and some of the paint came off. During the winter cold air and snow would come through the door. Once again the owner finally agreed to let me get a different contractor to repair the door properly. The owner signed a document to allow another contractor to repair his work and deduct the amount of money off Tri-R Constructions bill. (7) We paid for quartz countertops Caesar stone 3100. We were told by Tri- R that his supplier could not get the quartz any more. The Tri- R told us that the quartz and the granite countertops were the same amount of cost. We were in a time crunch because of the holidays so we took the granite countertops. The countertop was ordered incorrectly and we had to wait again. The new countertop came in with the wrong sink, but we settled and took it anyway. Much to our surprise granite was half the price of quartz. We paid for quartz so we expected a price adjustment. The vender told me that the Tri-R refused to buy the quartz, even though that?s what we were quoted. It was because of the cost, not because he could not get the product. The vender billed the Tri-R for the remake of the second countertop because the Tri-R ordered it incorrectly. I got a letter from the vender of the countertop company that informed me that Tri-R-Construction did not pay their bill and that if I did not pay the bill they were going to put a lien on our house. I paid the bill, and have now paid for the countertops twice. (8) We waited and waited for Tri-R- Construction to finish the kitchen. All we got were excuses. He kept asking for more money but the job was not finished. We obviously are not going to use this contractor for the bathrooms. (9) I now have to hire a new contractor to finish the kitchen. With all the money I have laid out to fix his incompetent work, plus all the money I have paid out for the products that he was supposed to pay for, it turns out that Tri- R- owes us money. This kitchen project is costing me way over budget.This company has cost us more time, money and grief. This contract was signed 5/28/14 and is still not done. As of 7/9/2015 we got Tri-R to pay us a very inadequate amount of money thanks to our lawyer. This company left us with a giant mess to clean up. (10) If you think I am just a complainer, please read the reviews from another unhappy customer on the BBB web site. 5/15/2015

unknown

Amazing! Steve did a wonderful job making sure the bathroom fit right in and flowed with the decor of my home. This bathroom is on my main floor and had not been updated in years. The change in the bathroom was amazing and gives the house a totally different feel. I would definitely use Tri R again and would recommend it to my friends. It is so nice to hear the comments from people as they walk into the bathroom for the first time. This is one of the first major jobs I have attempted in my "fixer-upper" and love the results. I have already scheduled my next project!

signed a contract with Steve middle of April,two weeks later I had to call him to see why he had not started the job.He gave me the excuse that the weather wasn't good enough.He was schduled to powerwash was my front porch and my deck.There were several days when there was no rain,besides he was to power wash which involves water.When I called him he told me he was just about to call me,(how many times have you heard that when you call someone),again he told me the weather was not good.The next couple of days there was no rain and the temps were in the upper 70's.Finally I called and said I wanted the job started by the weekend,this was going into the third week,he said ok.Then about 30 min later he called back to say he was not comfortable with that time frame,told him if he couldn't do it within that time frame I would like my deposit refunded,which he did. I felt Steve Rabin the owner was very unprofessional due to the fact I was the one who had to contact him,he never once called to explain why he was not showing up to do the job.

The job overall went excellent. Steven kept me informed when the windows order was placed, the estimate completion date, and what date to expect installation. Based on what he told me, the job went just as planned. I never had that much attention to detail and excellent customer service performed. He even did the little odd jobs in my home that needed some attention ( for a single gal that was just fine with me). I'm planning on using him next year for the next set of windows. To me, being a single woman, I love to find a contractor that does not take a advantage of you, who knows the product, can tell u about his company and well as the manufacture, and provide outstanding customer service.