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"Google review summary 4.5 (918) Reviews All project manager108 job88 basement remodel44 work33 +6 Sort by Most relevant Newest Highest Lowest Jasper Pitrello Local Guide·194 reviews·21 photos This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix … More Photo 1 in review by Jasper Pitrello Photo 2 in review by Jasper Pitrello Photo 3 in review by Jasper Pitrello Photo 4 in review by Jasper Pitrello+3 Jason Vassallo 8 reviews·18 photos 2 months ago We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can … More Photo 1 in review by Jason Vassallo Photo 2 in review by Jason Vassallo Photo 3 in review by Jason Vassallo Photo 4 in review by Jason Vassallo 🙏1 Matrix Basements (Owner) 2 months ago Thank you so much, Jason! We’re incredibly grateful for your kind words and for trusting Matrix Basements with your home. Hearing how much you enjoyed the process — and seeing your beautiful new space — means the world to our entire team. We’re honored to have been part of bringing your vision to life! Ann Michel 7 reviews·4 photos 5 months ago We are very pleased with our the renovation of our basement. We had several bids from different contractors, and although Matrix was the highest bid, I would say it was well worth every dollar spent. The process started off slow, the start … More Photo 1 in review by Ann Michel Photo 2 in review by Ann Michel Photo 3 in review by Ann Michel Photo 4 in review by Ann Michel ❤️1 Matrix Basements (Owner) 5 months ago Thank you for sharing your experience with Matrix Basements. We appreciate your feedback. Kathleen Tracy 3 reviews·5 photos 5 months ago We recently had our basement completed by Matrix. We are thrilled with having the extra living space! Having the Builder Trend app allowed us to see the schedule and follow the process, so there weren't many surprises. Matrix got a 4-star … More Photo 1 in review by Kathleen Tracy Photo 2 in review by Kathleen Tracy Photo 3 in review by Kathleen Tracy Photo 4 in review by Kathleen Tracy+2 Matrix Basements (Owner) 5 months ago Your feedback is incredibly valuable. We are thrilled to hear that you are enjoying the extra living space in your basement completed by Matrix. We appreciate your detailed review and will take your concerns into consideration for future projects. Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Complaints | Better Business ... Talking with neighbors, their sales team is regularly unprofessional and rude. They make a lot of promises verbally but are careful to not put anything in ***** ... People also search for Angie's List [*** Link removed ***] Matrix Basement Finishing Reviews - Arlington Heights, IL Working with Matrix was a pleasure from start to finish. They are an all-inclusive contractor - they designed and executed the project. Easy communication ... People also ask Who is the owner of Matrix Home Solutions? What is the warranty on a matrix basement? What is the typical project timeline with Matrix Basement? Does Matrix Basement Systems offer free estimates? Feedback Matrix Basements [*** Link removed ***] Matrix Basements Reviews Very professional trades people. Excellent work, job completed on time and looks wonderful. We are very happy with the finished basement. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Houzz [*** Link removed ***] MATRIX BASEMENT FINISHING - Project Photos & Reviews We contracted Matrix Home Solutions to for our basement remodel. Wow! Truly an amazing job! The project was finished right on schedule. The project manager and ... Reddit · r/Naperville 20+ comments · 8 months ago Anyone have recommendations for a basement finishing quote? I used Matrix a few years ago. Easy to work with, only finished half the basement, and even let us do the floors and painting ourselves to save ... Indeed Job Search App installed Matrix Basement Finishing Employee Reviews in Arlington Heights, IL Nov 7, 2024 — We're thrilled to hear that you've had such a positive experience working at Matrix Home Solutions. It's fantastic to know that our ... Home Advisor [*** Link removed ***] Matrix Basement Finishing Chicagoland Area The quality of the craftsmanship is outstanding every detail was thoughtfully executed. They stayed on schedule and within budget, which was ... Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Business Profile BBB Accredited since 11/9/2023. Basement Contractors in Menomonee Falls, WI. See BBB rating, reviews, complaints, get a quote and more ... Matrix Home Solutions. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Results are personalized - Try without personalization Elgin, Illinois - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Jasper Pitrello Local Guide·194 reviews·21 photos just now New This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix in February to finish our basement, our salesman did a very good job taking the time to lay everything out give us our options and meet our vision the follow-up appointment to finalize went well and the gentleman really had a good knowledge of everything that needed to be done. The biggest problem we had was with the project manager and some of the trades that were brought in. The framers and finish carpenters did a wonderful job however the failures were many and project management was substandard for spending over six figures on a project. The damage that was caused to the finished portion of our house, walls, door jams garage door frame and other building errors that were made on electrical and plumbing were not addressed or handled appropriately unless I had said something to our project manager . Even then they just ignored my request and I had to pay my own painter to fix the damages that Matrix caused . The overall mismanagement of the project is what brought me to the point where I had to be the intermediary for the trades as the project manager was never on site or didn't pick up or return calls in any sort of Timely manner. This is what I am paying Matrix to handle and clearly that fell short! They framed the tub incorrectly leaving gaps where the wall studs didn't get to the ceiling, electrical switch boxes that were not secured so when the spray foam was installed and pushed the box out of the way causing repairs needed to be made, the plumber installed the wrong color drain and glued it in place they're causing an issue where if they tried to remove it and snapped the pipe under the tub they would have to gut the bathroom again and we were on a tight timeline as we were getting married the week after the project was supposed to be completed. When they sprayed our ceiling the painter left four five gallon buckets uncovered in the basement causing the house to smell to the point where it was 90° outside and we had to leave all our windows open oh yes and by the way had we not covered them up after they left they would have had to buy all new materials. When the spray foam portion of the project was to take place we were told to have nobody in the home so we put the dogs in a kennel they were supposed to be there at 8:00 a.m. they did not show up till 3:45 p.m. not getting completed till almost 9:00. It may seem minor but taking several animals to a"

"It went great! The crew that did the work were diligent and professional, polite and courteous, respectable to me personally, to my home. They did a great job of cleaning everything up when the job was done. We had a couple of little kinks. They were taken care of quickly with apologies. The completed new bathroom is even more beautiful than I could have anticipated. Gorden was easy to work with. He explained everything and helped with decisions. He is respected by his crew. I'm completely pleased with the work performed. When I'm ready for another project G.R. Construction Co will get my call. Thanks Gordy and your crew for my beautiful new bathroom."

"Excellent… no regrets using 4 Ever Remodeling"

"James and his team did a phenomenal job! From the timing of the project to the quality of the work to the customer service, I couldn't have asked for anything more. I will absolutely hire James and his team again!"

"My main complaint isn't really about the work, but the owner's response to issues with the work. We had them renovate 2.5 baths - pretty big job. Work was done reasonably quickly and well. We had one tub converted into a shower with a glass partition. The owner had us do the walkthrough/payment before the partition was up and the crew was still putting on finishing touches. Later, the partition was put up and I foolishly signed off on that paperwork before closely inspecting the work. What I did not notice is that when they replaced the tub with the shower, the shower comes out about 6" farther than the old tub did. I think maybe they did not account for the size of the curb? Anyway, the center of my toilet drain is now 11.5" from the shower partition, which if you were installing a new toilet, from what I've read would not even be up to code. So I think, bummer, I am going to need to get this toilet moved over a few inches. I text the owner with the picture attached and explain the issue and he replies saying that it is "...impossible to move the toilet." Okay... So his offer to fix this is to put in a smaller toilet, which does not even make sense. If my shoulder is smashed against the shower partition on a regular sized toilet, it will still be smashed against the partition if I am sitting on a smaller toilet. All around odd suggestion. Then he says he can remove the partition. Obviously that would look awful and then I would just have a shower curtain draped over my shoulder when using the toilet. Also a bad suggestion. So I ask again why they cannot move the toilet and he basically said that it is too much work and they won't do it. So I am pretty agitated at this point and say if he doesn't offer a reasonable resolution I will post complaints about the work (which I didn't really want to do). He threatens to sue me for that! Is it even legal for him to say that? Anyway I figure the last thing I want to do is let this guy in my house again so I hired a plumber come out and move the toilet. It took two hours and cost less than 2% of the cost of the remodeling job. Lawsuits are not a substitute for customer service!"

"John is a true professional and a person of integrity. From the very first assessment of our bathroom project all the way through to completion, he maintained a high level of professionalism and made the entire process smooth and stress-free. He paid great attention to detail, kept the work area and the rest of the house clean throughout the renovation, and took care of all the debris and cleanup. The finished bathroom shower looks amazing! I’m extremely happy with the results and wouldn’t hesitate to hire John again for future projects. Highly recommended!"

"Kris did an amazing job. It was a huge job he did by the book. His experience is evident in his accuracy and efficiency. Kris was onsite everyday and worked in a strategic way that there was never any lost time. He has a great eye for detail and design. You can tell he has a passion for his work. He consulted me often when changes needed to be made to the prints. Great communication during the whole project. He works excellent with DYI'ers like myself. He was patient with me and my hundred questions. He was also very flexible if I changed my mind or had an alteration to the original plan. I look forward to working with Kris again."

"Nathan was amazing. Arrived on time every day and stuck to his time line. He let me know every time there was something we didn’t see and went the extra mile on the whole project. His rates are reasonable and he saved me a lot of time by providing materials for the job. I am definitely going to use him for my other bathroom. I like that my project was his sole job for the week and I didn’t have to extend the project with off days. He had a helper who was so respectful and kind. Both Nathan and Ryan were great with our dogs too. Very patient."

"Handyman Pros sent a highly qualified worker. He was friendly and easy to work with. The handyman did very precise work and we were quite pleased with the outcome."

"I’ve always wanted a second bathroom. I contacted JK Complete R&C. Jack came to my home and assessed the would be project. Jack gave me a reasonable price, start and proposed finish date. Then I met the crew John, Mike and Ziggy. We had a great relationship. Everything that was to be accomplished was explained to me on a daily bases. By the end of the project we had a bond and it felt like family. I also learned quite a bit in the process. I am total fascinated with my new bathroom. I have already recommended JK Complete to family members."