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"He was extremely professional, knowledgeable, and honest. After the visual inspection, he said we didn't need further testing which saved us a lot of money. He provided a thorough explanation for all of my questions and concerns. He also checked all the areas I was concerned with which included some cutting and removing of quarter round. This was a free estimate. Based on his integrity and knowledge, I would definitely hire him in the future."

"Marcos was friendly and fast, and flexible in scheduling. He and his crew did a great job for us in removing asbestos tiles from our basement flooring so we could have interior drain tiling installed. In the process, they also discovered some mold, which they were able to deal with at the same time. He came with a large crew, so they finished a large job very quickly. The space was well cleaned afterwards, and we received the necessary clearances. Highly recommend."

"I am selling my house and the radon test came back high. I got quotes from several vendors and Central Illinois Radon Mitigation was several hundred dollars lower than their closest competitor. They offer the same 5-year transferable warranty and are licensed, so it was an easy call who to go with. From quote to completion it took less than two weeks to get the system installed. David and the other installer were very attentive to cleanliness, using drop cloths throughout the house and cleaning up the work area when they were done. My only complaint is that they disposed of the gravel they removed from under the house in my backyard and I didn't find it until later."

"Jon at Finest Home Inspection was great. He walked us through the inspection and his findings on site as well as answered our specific questions about the house. Our inspection report was provided the same day and the radon test results were provided as soon as they were available. He let us know what he wasn't able to check because there were tenants living in the house. He gave us his honest opinion on the house when we asked him. It can be difficult to assess the thoroughness of a home inspection, but now that we've been living in our home for a while, I am confident our home inspection was thorough. We haven't run into any issues that were not addressed in the home inspection. I would recommend Finest Home Inspection."

"Was unable to attend the inspection but I was very pleased with the results. The report was highly detailed and included items that I never noticed during my two visits to the unit, such as missing grout against a threshold. Was pleased with attentive customer service too. One drawback was it was more expensive than I was expecting, but I think I received value for my money. Would use again and would recommend to others."

"as advertised"

"Woods Basement Systems: A Scathing Indictment of Deceptive Practices and Customer Disregard My experience with Woods Basement Systems has been profoundly disappointing, prompting this urgent warning to potential customers. Despite direct communication to their executive leadership about my intention to share my negative experience widely, I have received no follow-up or attempt at resolution. This silence speaks volumes about their disregard for customer satisfaction. My specific project, a basement waterproofing in a bathroom closet, was plagued by a series of misrepresentations, operational failures, and a shocking indifference to customer commitments. Initial Deception and Broken Promises Woods Basement Systems was chosen based on their purported reputation, and previous successful work on my home over 30 years ago. However, the initial consultation on June 6, 2025, with representative Phil Haxel, set the stage for a cascade of issues. Mr. Haxel explicitly assured me that the necessary work could be done without removing the toilet, stating his team would cut into the wall behind it and go under the closet door. These assurances were critical to my decision. Crew Admissions and Failed First Attempt On July 9, 2025, the crew arrived and immediately declared the job impossible with the toilet in place. When confronted with Mr. Haxel's promise, their response was alarming: they openly laughed, stating that "Phil is notorious for saying whatever he needs to say to make a sale and then expect the crew just to make it happen." This direct admission from their own employees reveals a systemic issue within Woods Basement Systems' sales practices. The crew then advised me to contact the office for a refund, as the job could not be completed as agreed. Scheduling Chaos and Uncommunicated Cancellations Following this, I was contacted by Taylor Beck, who suggested I arrange for the toilet to be lifted, with Woods covering the expense. I agreed, and a plumbing estimate of $320 was approved. My job was rescheduled for July 18, 2025, at 1:30 PM. Despite assurances of a follow-up call from their Customer Care Team, no one called. On the scheduled day, no crew showed up. After a lengthy hold time, I was informed by Whitney that a crew had not shown up for several jobs that day, and my appointment was canceled without notification. Second Attempt: Upcharges, Further Damage, and Damning Revelations A new appointment was made for July 19, 2025, at 1:30 PM, with assurances of their "best crew." However, this visit brought further aggravation. After jackhammering approximately 75% of the floor, the crew stopped, informing me that the system they were scheduled to install would not work and required an upcharge for the correct one. They insisted I authorize the upcharge before disclosing the cost. Feeling I had no choice given my torn-apart basement, I authorized the work. The crew resumed, only to stop again at the actual leak area, stating they needed to remove the toilet's plumbing, incurring additional expense for a plumber. I refused, demanding they find a solution without damaging the existing plumbing. Miraculously, a solution was found. However, in stark contradiction to Mr. Haxel's initial promise, the crew proceeded to cut the door frame of the basement closet, rendering the door unusable. Throughout this ordeal, the crew members consistently vocalized their frustrations with the sales team's deceptive practices, stating that sales representatives frequently make unfeasible promises to close deals, leaving the production team to negotiate "deals" and additional payments from angry customers. They also revealed internal issues, including: * Unfair pay practices. * Unfulfilled promises of salary increases. * High turnover in customer service due to stress from dissatisfied customers. * Regular Tuesday meetings where these issues are raised, yet no action is taken. Conclusion: A Company Unwilling to Rectify Its Failures When I directly expressed my intention to share my experience publicly with Woods' executive leadership, I was asked what could be done to "improve my feelings and restore my faith." Yet, in the week since that conversation, there has been no follow-up, no attempt at resolution, and no acknowledgment of the profound issues I raised. This comprehensive failure—from deceptive sales tactics and broken promises to operational disarray, uncommunicated cancellations, unexpected upcharges, and a complete lack of post-complaint engagement—serves as a stark warning. Based on my experience, potential customers should exercise extreme caution and seek alternative providers for their basement needs."