Get matched with top stone countertop pros in Braidwood, IL

"The men made a great new shower area! They cleaned up as well! I called the office to try to arrange the balance of work. Haven’t heard back from anyone - but yes! The work great!"

"The quality of the work was poor, the sod was laid and not rolled out which is preventing the sod from catching and causing the lawn to look uneven, the grass seed/ dirt was spread sporadically over the front lawn without focusing on the bare spots which was the ultimate goal of the seeding. (for treatment/solution to holes in the lawn to promote grass growth in those areas.) Also there was very little grass seeds or dirt spread to back lawn. I brought this to Kevin's attention and he said he would take care of it and that he ran out of dirt, also his response to my calls or e-mails was not timely or not at all. I called and text him on several occasions requesting that he comes to complete the job and he never showed up to complete the job as promised. I also feel the additional cost he charged ($1500) to lay 4 to 5 rolls of sod for 20 ft. x 24 ft. area (480 sq. ft.) , was over priced and he took advantage of me and I am a victim of price gouging. His initial quote he gave me was 3400 (for the seeding, retainer wall removal, aeration, power raking, cutting the grass, plant 1 bush) but I just noticed he has put 3500 on the contract so even in that instance I paid him $100 more than what was agreed upon. The contract that he wanted me to sign was very extensive and "construction focused" and did not address everything we had discussed for this project. It basically was an agreement to ensure payment and cover himself if I did not pay. When I noticed the contract did not list line by line description of the scope of the work I brought that to his attention and asked him to include what the job would intel ( work order) listing what we had talked about. He told me he would bring it when he came to do the job. I didn't receive anything, but he had already came to to start the job. By the time he finally came to start the job I had received a warning from the village due to my grass had grown more then 5 inches waiting for him to come and take care of cutting the grass when he was to start the project. The overall communication and follow up with this company is not good and they do not provide detailed scope of work orders even when requested."

"Mary offered great advice on how to make our garage more functional, and was extremely receptive to our feedback. The guys who installed the cabinets did a great job! Overall we are very happy."

"We are so happy with the job Holague Services did for us! We have special needs grandchildren and they helped us extend a half wall to keep our babies safe. They were professional, on time,had great communication and respected us and our home. Highly recommend!"

"Every facet of the job was perfection. The pull out drawers are exceptional. The waterfall countertop couldnâ t be anymore perfect. All the installers were polite and did an excellent job. We are so very pleased with your company."

"Don and Carol worked around our schedule and when Covid in our house delayed the completion, they were ready when we got healthier to finish the job. I am very pleased with my new shower, goodbye nasty old tub."

"The name “Craftsman” is a stretch. My experience with this company was very disappointing. • The crew was careless — our basement was full of paint, and they didn’t bother laying down sheets to protect our brand-new vinyl floors. • They grabbed tools from our home (like push brooms) without asking and even washed their hands in our kitchen sink. • When asked to lay down a rug to protect the floor, they used a tiny piece that barely covered anything. • They expect prompt payment even while work is still pending. • When I couldn’t leave work for a final walkthrough, the owner showed up, got aggressive, and told my wife and child to go upstairs. Completely unprofessional. • They work very limited hours (roughly 9 a.m. to 3:30 p.m.) and don’t accommodate your schedule. • They left all their trash — filled up our garbage cans and left extra bags behind. • Their paint job was sloppy. They sprayed instead of rolling, missed tons of spots, didn’t tape anything, and got paint on outlet covers and other areas. They ended up giving us a $200 credit for the poor quality. • The contract is vague by design — he refers back to it later to say something “isn’t included.” Definitely read the fine print carefully. • Charged us an extra $3,500 for inspection delays, yet still demanded full payment before the inspection was complete. • Constantly asked for cash payments (I only paid by check). • Damaged our shuffleboard table by setting tools on top without asking. • Didn’t install quarter round on the trim and didn’t fill nail holes — just another lazy shortcut. • Claims to have 30 years of experience, but experience doesn’t mean quality or professionalism. David and Mike seem overall respectable, Larry is the issue. • Overall, they rushed through the job, missed small details, and admitted they didn’t think we’d check their work with proper lighting. Summary: Expect shortcuts, poor communication, and lack of respect for your property. Definitely not the level of quality or professionalism you’d expect from someone calling themselves a “craftsman.” Pricing is ok but keep looking as you can probably find a match with much better customer service"