"Hi [Member Name Removed], I understand your frustration and apologize for your negative experience. Unfortunately, i did not see any email, voicemail or text from you. Our last communication was in 2019 during our interior work appointment and no issue was brought up. We aim to provide an excellent quality work, using premium products with true and tested craftmanship. However, re-paint of old homes (almost 100 years) carries a certain risk as I explained during our initial meeting. During exterior re-paint, only peeling paint is scraped/sanded off. This leaves areas where some of the old layers remain. This is unavoidable unless the entire exterior is stripped to bare wood and started fresh. Please feel free to contact me via email, text or phone call so we can come up with a solution."

"Mr. [Member Name Removed], All drywall crack repairs were performed properly without taking any shortcuts. Cracks and failed drywall tapes were cut out and replaced as outlined on the quote. Mr.[Member Name Removed] was present during the entire process. There is probably a structural issue or the drywall was not initially installed properly (drywall seems not lining up on studs), which is extremely difficult to predict. I understand Mr.[Member Name Removed]'s frustration, but we performed all repairs and painting properly and professionally. Unfortunately, I was forced to leave town 4 weeks ago to attend a funeral of a close family member. Client left a voicemail about 5 weeks ago regarding a broom we left behind. I did receive the second voicemail asking to call back, but assumed it was regarding the same matter (broom we left on job) since no information about cracks re-appearing was communicated. I realize this is unacceptable. I called and emailed back without any response. I would like to make it right and address the issue. Sincerely, Alex Z."