Founded 1990 • With Angi since July 2010
Service Provider ResponseHi [member name removed] I totally understand that a paint job is a big investment for any homeowner and the customer needs to be confidant in their choice of painter. I knew after many free hours invested in this project that this would now earn me a bad review but I had to decline this job. At a certain point, like the man says, you have to know when to fold em. I sincerely wish you good luck in whoever you choose.
Service Provider ResponseSorry [member name removed]. This is my busiest time of year and I often get home to late to make calls, I am a one man operation and have just finished up a job where I was out of the area. I try to get back to every inquiry but yours slipped through the cracks.
Service Provider ResponseI am disappointed with the inaccuracy in the description of events [member name removed] posted in her review. On every written proposal I ask for payment on completion. Here is how it works 99% of the time: The same day I complete a job, or very rarely a day or two later, I walk around the job with the customer and promptly take care of any touch-ups, the customer is satisfied with the work done, then I am paid. I am of course willing to make reasonable adjustments in this procedure to fit the customer’s schedule, however the timeline is discussed prior to the start of the work and is expected to occur within the week the job is completed at the latest. I have been spoiled by so many honest considerate people as customers over the years and it would surprise even an optimistic person how just plain decent everyone is. While I was on this job and [member name removed] were concerned with getting everything just right on their 4700 square foot house, they responded very quickly to every text and email even though they said they were preparing to move from halfway around the world. Once the job was completed, however, [member name removed] stopped responding to any form of communication from me even though they now were living in this house. After trying to finalize the job and receive my payment for nearly four months, I was left with no alternative than to file a lien at City Hall, the first time in nearly 20 years. It was not until this action that I finally received a response with a willingness to schedule a time to have any touch ups completed. This coming now well over 4 months out of the accepted timeline for completion of touch ups and payment. I did respond but the response was not what [member name removed] wanted to hear. That was a couple months ago, I have since sold this account at a substantial loss to a collection agency.
Service Provider ResponseSorry, thought I had that deal taken down months ago.
Service Provider ResponseIt's just sad to turn down work at a time of year when jobs are few and far between but the risk vs reward for houses with lead doesn't add up. I risk a $37,500 fine for even the smallest misstep, the rules are subject to interpretation and a bit unconnected to the real world. My certification lets me legally paint houses built from 1960-1978 where a positive test for lead content is rare. For more info. [removed hyperlink]
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Frost Painting accepts the following forms of payment: Check, PayPal
Yes, Frost Painting offers eco-friendly accreditations.
Frost Painting offers the following services: Interior and Exterior painting.