Get matched with top drapery cleaners in Winston, GA

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"Technician was extremely knowledgeable and customer service oriented!"

"Not good. Unfortunately I would not recommend this company for their services. We paid them to clean our carpets and for a move-in cleaning of our new townhome and upon further inspection following the cleaning the kitchen was filthy and floors were filthy (a thorough cleaning was not performed). Unfortunately we spent hours actually cleaning the kitchen and floors as we were moving in the following day. We had already paid them for their services and tipped them well. We reached out to them with our findings and they stated they wanted to make it right but then NEVER heard back from them after repeated attempts of reaching out to them. Completely unprofessional and we feel taken advantage of. We paid THEM for a service in the middle of an already stressful moving process and that service wasn’t provided. Again, I’ve reached out multiple times to them and have not heard from them since June 22nd. They obviously have no interest of rectifying the situation. Never have I had such an unprofessional experience with a company. Never. I have some attached pictures of our findings after their “cleaning”. Clumps of the previous owners dog hair in the drawers, cupboards, dirt, food, filth. Nothing was touched. Update- the company responded to my google review stating that they never heard from me but I have reached back out 5 times now since June 22nd (today is July 10th) and not a single reply. I was communicating to Jeff the owner too. They are being dishonest. I would not recommend this company as they did not do a sufficient job with cleaning and from a moral standpoint (they took our money and have no interest in fixing the problem {reimbursing us} AND no interest in communicating with us). Keep looking."