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Platinum Carpet Systems
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpets or Rugs - Clean Offsite,
About us
Hi, my name is Ramona and my husband Willie and I are founders and owners of Platinum Carpet Systems here in Atlanta, GA. We have committed ourselves to providing clients with the highest level of service possible. We use the industries finest truck mounted equipment, follow all cleaning guidelines established by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and require all Platinum Carpet Systems personnel to successfully complete extensive training and certification programs. Our results are simply unbelievable and I make you this promise... if you don't agree that our results were the "Most Thorough Cleaning Ever, then It's Free!" In addition, we have dedicated ourselves to increasing consumer awareness and education relating to proper and ethical carpet cleaning. We have a Consumer Awareness packet that provides information on how to make a decision when choosing a carpet cleaning company, the differences in carpet cleaning methods and what questions you should always ask a carpet cleaner before inviting them into your home. Additional email: [email protected]. Additional hours: evenings by apt.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Carpet, drapery and oriental rug cleaning, upholstery, water damage restoration & pet odor removal., water extraction
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.740 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 3% | ||
| 5% | ||
| 0% |
Showing 1-25 of 40 reviews
Melissa G.
Jun 2014
unknown
Pamela B.
Sep 2013
It went very well. They were punctual, professional and did a thorough job. I was asked to inspect their job which I appreciated.
Roy B.
Sep 2013
We are extremely pleased! After Will and his assistant completed cleaning two rooms as advertised in the Angie's List Big Deal, we asked them to clean a few other areas (bedroom, stairs and hallway) which they did at their regular price. Even without the Big Deal, we got exceptional value from a very professional and courteous provider. This is a "keeper" and Platinum Carpet Systems will be our regular cleaners on a routine basis. We highly recommend them.
Ron S.
Sep 2013
The service worked out just fine. Initially, it was a little bit tough to make a schedule but when we finally got that worked out, they arrived when they said that they would. They did a fine job.
Alex U.
Sep 2013
While the price of the cleaning was reasonable. They were hired to clean a carpet that was stained by pets. After they "cleaned" the carpet the pet odor remained. They informed me that if the odor was in the padding it could not be removed. So after I paid extra for an enzyme treatment, I was told that what I was trying to clean could not be cleaned.
I ended up tearing out the carpet and replacing it with tile. Overall I was very dissatisfied with the service and would neither use them or recommend them to anyone.
I ended up tearing out the carpet and replacing it with tile. Overall I was very dissatisfied with the service and would neither use them or recommend them to anyone.
Kathleen C.
Sep 2013
Terrific carpet cleaning. The carpet was spotless when they were done and it was dry in about 3 hours the had done such a good job of drawing out the moisture.
Gina Z.
Sep 2013
The rooms looked and smelled great.
Nora Z.
Sep 2013
On time, nice guys, good job, helpful. Flexible and no high pressure. This is a good carpet cleaning company and I would use them again and recommend Platinum to others.
John K.
Sep 2013
The technicians that came out were very personable, they were professional, they were fast but they were also nice people to talk to. So you needed to have to get out of the way or they didn't try to run you off. It was just a very good experience all the way around. There was nothing wrong and the results were better than I expected.
THOMAS N.
Sep 2013
They were very polite. They cleaned the carpet in my basement. I had told him they could bring the truck around the back of the house, because I have a walk-out basement, but they said no. They drug the hoses through my house that were wet. My foyer is wood, so I had to put towels under the dripping hoses. They did not vaccum the carpet before they cleaned, or move the furniture to clean under, even though I had asked if they would. The carpet was very wet after they left. I saw a spot in front of the wine rack, and touched it. It was not wet, so they had not cleaned that part, or under it. I don't think they had put spot remover down, because the stains were still there when it dried. They used the sprayer and sucked up some of the water, but that seems to be all. I have a bike that I have to ride for my health in the basement. One of the tabs on the handle had been pulled out that controls the tension, and will not go back in. These are things that I was not happy about. I would not recommend them.
Judith W.
Sep 2013
Scheduling appointment was easy. Office staff and technicians were friendly, helpful, and professional. Technicians called prior to appointment to let me know they were on their way and arrived when they said they would. They explained what they were doing and how long I needed to expect it to take for everything to dry completely. Carpets looked so much better after they left. With the purchase of the Angie's List Deal, it was a great value.
Liz B.
Aug 2013
It was fine. I wasn't actually here, but my husband was. They did a nice job!
Pam A.
Aug 2013
I took advantage of special sale offered by this company and added on cleaning the carpet on stairs. Company was prompt and professional. My only complaint is that I didn't feel they got out a couple of stains that I pointed out, even though another company that I usually use is able to remove similar stains.
KARA S.
Aug 2013
The appointment scheduler had my information from the last time I used Platinum and that saved time. She was courteous and compared what I needed done to their available specials/coupons so she could save me the most money. The cleaners called ahead, arrived within the estimated window, and completed the job thoroughly. Stains are gone accept for one room where the dogs really left their mark. I have not yet called Platinum about the issue but will soon. I have faith that they will correct the problem. Once that is complete they will receive all As from me.
David L.
Aug 2013
Great!
MARC D.
Jul 2013
Very, very well and I will use them again.
Hunter M.
Jul 2013
It went well. I would recommend them to others. They were professional.
Steve B.
Jul 2013
The carpets got damp and wouldn't dry. I would not use them again.
Jennifer C.
Jul 2013
It turned out fine. They customer service is great. They were also able to remove a stain that was 5 years old that no other companies could get out. I would recommend them to others.
Eric F.
Jul 2013
They did a good job, They were nice, and I enjoyed working with them.
D S.
Jul 2013
They did a good job. I would recommend them to others. They were professional. They got concerned whether or not they would be able to reach the areas I needed cleaned, but they managed to do it and they did a good job. I was waiting for a little bit for them to show up because they cover such a large area.
Talesha L.
Jul 2013
They did a good job. I would use them again. I would recommend them to others.
KATHY H.
Jul 2013
They are great. We have used them several times over the last years. Their prices are reasonable. They are on time, and good.
Charles G.
Jul 2013
Great
Kennon K.
Jul 2013
On time, reasonably priced, pre-treated highly soiled areas, excellent results – removed stains left by another company
Licensing
State Contractor License Requirements
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FAQ
Platinum Carpet Systems is currently rated 4.7 overall out of 5.
Platinum Carpet Systems accepts the following forms of payment: CreditCard
Yes, Platinum Carpet Systems offers free project estimates.
No, Platinum Carpet Systems does not offer eco-friendly accreditations.
No, Platinum Carpet Systems does not offer a senior discount.
Yes, Platinum Carpet Systems offers emergency services.
No, Platinum Carpet Systems does not offer warranties.