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"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"Outstanding work, I would recommend this company to anybody"

"We were very appreciative of the concern and measurements taken to determine where the extra downspout would be installed. We weren’t given a copy of the proposal. Mr. Allen sent someone out to do the job evidently with the wrong instructions because he put it in the wrong place. When we discovered this I tried calling him and he wouldn’t answer the phone. When he finally called 3 days later he claimed that he never said it should have gone in a different place. I knew this was going to happen. I am paying $275 for a downspout in the wrong place. Not everyone has money growing on trees. Mr. Allen is a dishonest person that we were impressed with and trusted. For two senior citizens who live on a fixed income this whole thing sucks."

"It was a good job."