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"The pool needed a new liner and updated equipment. They came out quoted and set a date for the installation. Everything went smooth and we love the new liner. "

"Retired, moved here 2023. Service was Every Week during Season & Twice per month during OFF Season. Last time Legacy serviced Pool one time in November 2024! Apparently services were ended without any Notice / Communication - Not a Good Business Practice! Problems: Terrible COMMUNICATION! Supposed to service pool Friday?s. Pool had 5 Algae Blooms! Service days changed without notice & even skipped service. We left gate open for Service & Legacy Doesn?t show. Safety Issue / Liability! Service was Maintenance & Chemicals and any mechanical issues; I pay only for Parts. Halfway through Season changed to I need to buy Chemicals; now for repairs, there?s a Labor Charge. I think I deserved to be treated with Dignity & Respect. They just STOPPED Coming! Very Disappointed! "

"We had issues with Pamlico after requesting in March that they replace sand in a pool filter. Pamlico has been so incredibly non-responsive we will never use them again. We asked for service at our pool the end of March had a promised date of 1-2 weeks. After two weeks we began calling, repeatedly. Five weeks after our request with so many calls we lost track and Pamlico's repeated broken promises of "he will be there tomorrow" , Pamlico finally came out. We made the horrible mistake of paying them immediately without verifying the pump was operational after the sand was replaced. We quickly learned that after Pamlico receives their money, you cannot get them to return a call or come back out. When we still had an issue with the pump, repeated calls and requests for the service man to return were again met with unfulfilled promises of "he will be there tomorrow". Frustrated we asked for management. After a discussion with Michelle (an alleged manager), she promised to call back. She did not. After the service man still did not come, and several days later, we again attempted to contact a manager. Chris was assigned to us (a salesman). He attempted to tell us what was wrong with the pump, without even returning to the pool. We gave up and went to their competition. Unfortunately, we have learned after they are paid, they are totally unresponsive. Go to anyone but Pamlico if need responsive pool service."