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"They were hired on October. the 24th of 2024. On that day his employee Brian Steptoe gave me the estimate of 7,800 dollars. At that time I gave him $3,000 dollars to order the material, but I found out he never ordered the material. Every time I talked to him he would lie about the material. So I went to Mr. Corbin s place of business, he promised to put someone else on the roof replacement job. He sent another one of his employees Timothy Sturgis to come and do the job. I had to give $3,932.07 for material that was supposed to be already ordered. So the material finally came, but he ordered the wrong color. So I had too pay another $906.46 for the right color. The right color material comes, Timothy starts on the roof on March 18th, 25th and 28th, before he left that day I told him they were calling for rain he said he would be back on that Saturday March 29th he never showed up. So on Monday March 31st we had a thunderstorm it rained hard, I was at my Moms house my niece call me and said it was raining in my house. So I got in touch with Francis and Timothy to let them know what happened, the ceiling above my bed caved in it was a blessing that I hadn t gotten in bed yet. So one of my co-workers came and tarped it down, he told me it s raining in my house because Tim cut my chimney off and cut all of my vents out and just left holes in my roof, the estimate for the inside damage is $3,840.00 plus $2,500 for labor. I had already talked to another contractor about redoing my porch when the roof was finished, so when he came over he offered to put the tin on so I said okay that s when I found out that Timothy ordered the wrong size tin, so I called lumber city and they wouldn t take it back because that s what Tim ordered. And I never got the fascia boards which Tim said Francis had I paid $1,433.07 for them. And I never got them. So my contractor that did the porch took over the roof replacement. I had to reorder material that was $3,988.70, $2,500 for labor and $1,433.07 for the fascia boards."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"