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"Preston of G-1 Plumbing performed the services and addressed the toilet & drain problem. He was unable to stop leak(made it worse) & submitted his recs to Choice Home for review. I was unable to understand Choice Home's response regarding the faucet leak. Their review stated faucet needed to be replaced BUT it was under "builder's warranty." I built this home in 2005. There is no "builder's warranty" now. I cancelled the proposed work order & paid out-of-pocket. A Friend, who was familiar with my builder and knows faucet components, came to my home, adjusted/cleaned the faucet cartridge and stopped the leak. The CHW tech, Preston, is conscientiuos, however, IMHO lacked the knowledge & experience to stop my leak. Home Warranty Companies, at least in my area, hire owner/operators who need the work to build their business and are NOT the most experienced/knowledgeable & are willing to work for less money. In my experience, Home Warranty Companies want the CHEAPEST resolution, not the BEST. I would recommend G-1 Plumbing for most plumbing issues."

"From the first contact to the last, Backyard Custom was professional. The whole experience was easy. Due to the recent snow storm, we had to delay the job for three days. I was involved in the construction industry my entire career and I can testify that this was one of the most efficient and well constructed projects I have seen. The showed up at 8am and left just under 8 hours later. Job done!! Quality!!! I can imagine the surprise of many of my neighbors who drove by my house in the morning with an empty spot in my back yard to find driving home a large 16' X 24" Shed. Dustin is very good at what he does."

"They take money on muy account for my home warranty service, and they are very responsive, and very reliable. They send Repair companies to my house for repairs and services."

"See notes above. My experience couldn't have been better. It's good to know someone as competent and reliable as these folks. There isn't any home building or renovatiion or repair work that I wouldn't be comfortable asking them to perform."

"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

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