Get matched with top toilet pros in Westchase, FL

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"This business was a pleasure to work with for my bathroom remodel. The owner Ben was a phenomenal communicator from start to finish. He was able to provide me a fair and honest quote which beat other competitors in the area and was able to begin the project immediately. All of his employees were top notch; arrived to work everyday on time, were trustworthy and performed top quality work. When the project was completed, I was blown away with the results; the bathroom is honestly stunning. Would absolutely hire them again for other projects."

"My bathroom was clogged my toilet and shower would not drain. They came out the next day and hydrojetted my home and got it all fixed within an hour!! Highly recommend"

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"Never ever again! They came 3x, didn’t fix the problem but charged $1800 times “hydro jet” the lines. Didn’t bother to tell us it was a hole caused by quantum fiber install. Then tried to get me to do a $7500 belly bulge repair that wasn’t needed!!"

"My review has not appeared on the Performance Air primary site which consists of positive reviews, so I'll try to replicate here. I've also contacted the BBB. Company ads indicate "service 24/7" which is misleading. Yes, you can speak w/ someone at the company, but they can't or won't send a tech 24/7. Our a/c went out Sat evening, 9/16, and they said someone would be out Tues, 9/20. When I said that won't work they scheduled us for the next day, Sunday, between 10a and 2p. Needless to say they didn't show. I called dispatch to see when someone would arrive and was told the tech was delayed on another job. Finally about 5:30p I was told "you're not on the schedule." A wasted day in the heat when I could have called someone else. Our Trane unit (bought from Performance) is less than 8 years old and is maintained only by Performance Air via a service contract. The company is eager for us to replace the unit. When Trane and other brands are properly maintained they typically last much longer than 8 years. The company overcharges on parts, which I've called them out on and had the price reduced (check the records if they'll let you...you have our permission.) Hughes Gulfport FL"

"The service provided was stellar! The plumber was very knowledgeable and considerate of my time. I'd certainly hire again."

"We had a previous good experience with Ben Franklin Plumbing that encouraged us to try again, but it took 3 visits from 2 plumbers to get it done. We wanted to get a water line installed to our fridge in the kitchen, as well as a quote on fixing a leaky kitchen sink. The first guy that came out insisted he had to see the rest of the house (manager said this is normal, but he's the only of 3 techs we had that did this). He insisted on quotes for a water heater and softener (neither of which we wanted, and we told him this). After 30 minutes of all of that, he got to the quotes. The tech was Jamaiican, and very hard to understand. He quoted both jobs around $900, and had trouble when I wanted a break down of each job, as I really only needed the water line. He kept pushing their "plan", but wouldn't tell me what the cost was (found out later it's $8/month), just that I'd save 15% that day. I finally told him just to leave, because he clearly was more interested in selling then helping us. After a bad review, the manager called and wanted to send someone else out. He confirmed that just the ice maker would be $512 total (including the $69 fee to come out that we'd already paid). He agreed to not charge another fee to come out, and to send someone else out. Kyle came out the next day. He was very nice and knowledgable. He said that the job would have been over $1000, and that it was going to be exspenive. Nobody told him we had already been quoted. He reviewed and said the quote that both the first tech and the manager agreed to was completely wrong. He honored it, but said that it was half the cost it should have been. He did the work, and all seemed good. However, when he pushed the fridge back, the breaker kept tripping. We figured it was a faulty breaker, not his fault, and sent him on his way. When we reviewed later, we found that he had actually pushed the fridge on the stainless steel water pipe, to the point where it was jammed and up against the fridge, causing it to short out and trip our breakers. Had we not caught this ourselves, it would have cost us for an electrician. On top of the fact that he could have shorted out our brand new fridge. We then found out he connected the water line to the hot water, not the cold. He had to come back out another day, and admitted he didn't check them, just assumed that the house was set up like most are. Ultimately, we got what we wanted done for a fair price (we had a quote from another place, Ben Franklin seemed to be more expensive if they had quoted correctly). But it took a span of 3-4 days, 3 visits, and a lot of stress and phone calls trying to handle this."

"Skilled and good communication with Palo"

"My story is long so please bear with me. My husband broke his hip and ended up having surgery and going to rehabilitation. Our bathroom was not properly equipped to accommodate his needs. I had 7 contractors come to my home and provide estimates to retrofit the master bathroom. To say that their estimates were over the moon is putting it mildly. The owner of Next level Shower and Bath was one of the last contractors to provide an estimate. He arrived on time, was extremely knowledgeable, professional and caring. He and I clicked right away. He totally understood what was needed and provided me with many suggestions. I was so impressed with his knowledge of what was needed to make our bathroom usable and comfortable for my husband who prior to the hip surgery, was using a walker and now using a wheelchair. His crew were top notch. They worked very hard and produced quality workmanship. Tim was on site everyday and constantly checking in to make sure he and his team were exceeding expectations. The end result was awesome. Both of us are enjoying our new SPA like and safe bathroom."