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"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Buen trabajo y responsables"

"Excellent!! Jeff is a master craftsman. His quotes were detailed outlining each phase of the process and the cost. He communicates well so there will be no surprises, is honest, and overall a great person!!"

"The process was exceptional from the first design discussion through installation. The owner Tom visited us multiple times, even making a special trip to show us how the slide in baskets looked for the pantry. When the crew showed up they were extremely polite and took great care to ensure our hardwood floors and carpet were not damaged. We are extremely pleased and have already recommended them to multiple friends."

"He was a very professional contractor and finished the project before the due date. He is an honest contractor who completed a beautiful remodel of our bathroom. We would definitely hire him again to do other projects."

"The tile installation is beautiful. Everyone involved was amazing. They listen and provide tailored services. I would recommend them to my friends and I would work with them again."

"I really lucked out by engaging Carlos and Felipe of Alpha Renovations. They were extremely professional and worked hard. We had lots of different trim carpentry items to accomplish and none of them posed a problem they couldn't resolve with success. Angie list sent us a great team and we'd work with Alpha again"

"We had a bar built with no plans, just an idea in our heads. He was able to translate that into an excellent product, exactly as we envisioned. He kept in touch with us throughout the build, excellent communication skills. Delivered and set up as promised. I highly recommend Kyle as a carpenter and as a person. Honest and a caring professional."

"We took a chance on this company since their price was competitive and the owner seemed dedicated to growing their business. Some cracked slabs caused a delay which is understandable. The install crew was great and hard working. But some of the installed material came flawed and follow up calls have not been returned. I d be skeptical about their longevity if they re even operating anymore."