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"Sean was exceptional! He is an expert in his field, he was courteous, customer focused and offered tips for caring for my new sink and disposal. The value from this company is terrific, much less than other companies providing similar services. I would recommend Balanced Mechanical & Plumbing Services and Sean to anyone looking for plumbing services."

"The entire process was seamless. Responded quickly to messages. I explained what i was wanting and he drew out an amazing plan by the next week. They began the work quickly and worked quickly and seamlessly. The end job was perfect and he followed up to make sure. Couldn't be happier. Definitely recommend and will use again "

"They did an excellent job, came on time, polite and worked hard and completed the job fast. English was a little hard to understand at times but not a problem. "

"Turned out we had an issue with our whole home water filtration system, and needed to be replaced."

"Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond ****** right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!!"

"Requested for a guy to come out to give us an estimate on flushing problem. When the guy came out, he told us that our sewer lines need to be flushed and our shower drain was leaking. I paid him $75.00 for him to go outside and have my husband flush the toilet to see if any leaks. I understand you have to pay a diagnostic fee, but he didn't even do anything but have my husband flush the toilet do see if there were any leaks outside. I could have done that. Then the guy said he would give us an estimate. We got nothing in writing."

"While fixing the new homeowner new residence, “Best Kitchen and Bath” were contracted on 01/31/22 due to an example of the services provided by Gil Rivera. As of 04/08/23 the work is still incomplete and the contractor, Gil Rivera refuses to answer any calls or messages. There were multiple agreements on the construction of various rooms, specifically with safety for the elderly & disabled. For example, grab rails that can support the weight of senior in the shower due to the danger of falls that were never completed. The caulking for the appliances was never completed, and the residents had to install the shelves by themselves since Gil was not available and refused to answer the phone for them. The walls that were used were so cheap that they came apart as dust particles built into the paint itself. When cutting templates for the bathroom, they did it on the freshly installed countertops leaving their bare surface riddled with cuts. There was no hardware left for the shelving units and the Nuss family had to buy new hardware, as well as hire new help to install the bathroom cabinets that was originally contracted to Gil Rivera who had just sent someone over to see what was needed (less than 3 times), but did nothing to resolve the issue. The kitchen cabinets are missing the caulking on the edges as well as kick plates, back splashes, and crown molding, which was never installed, even though the homeowners paid for them to be. The workers consistently banged into the bathroom doors leaving scratches in the respective doorways. No matter how many times he was contacted, he never returned, nor answered any message until days later if at all. His employees acknowledge his behavior and say, “that’s just how he is”. Regardless of the incomplete work and inability to get in touch with, the company can’t be reached for compensation to actually install what was contracted to. In the kitchen, his workers pulled up all the quarter-round surfaces, but never replaced them. 2 cabinets were supposed to have glass inserts but were never installed leaving 2 cabinets with holes where the glass was supposed to cover. The cabinets themselves are not attached to the walls securely leaving them dangerous and making them “handle with care” items. The cabinets can’t be filled to their capacity or even to a "safe" amount due to their flimsy installation. This has left the very fragile cabinets when handling, with the constant worry that they may fall off the wall at any moment. Included in this installation was the incorrect leveling/lining up of the cabinet doors, leaving them uneven due to improper installation. The homeowners moved to Summerfield for retirement and were promised the dream home that they desired, and paid Gil for the promised quality work, yet the job is STILL incomplete. The home is now in worst condition than before his incomplete work started. They gutted the house to install new equipment, yet nothing was completed properly/at all and truly looks terrible, leaving the residents with a horrible looking job and in debt so they can’t hire someone to fix it and feel they were taken advantage of specifically due to their age & disabilities. They’ve tried contacting Gil for compensation, yet they can’t get an answer from him and are truly looking for help finishing their dream home which they were contractually promised, but with insecure installation, this has left the house more compromised than before they contracted him. They are left in the dark by the contractor who can’t be trusted or even contacted! The plumber who was used by Gil Rivera's company (Robinson’s Plumbing Inc.) was extremely sloppy, leaving ALL of the faucets/shower heads in the house to leak continuously even though he was paid $2,200 for the correct installation. The master bathroom shower is loose, leaving them worried it may come apart at the wall. The toilets selected by the plumber didn’t fit, forcing the couple to buy new toilets that fit the correct measurements after being given improper guidance. Certain requirements that were communicated to the plumber were left to be ignored. The wax rings were installed incorrectly in both bathrooms and are visible from afar. When there is a leak, gold & black ooze seeps from all around the floor where the toilets are installed and repetitive cleaning does NOTHING to fix the appearance of a job horribly & incorrectly done. They called the contractor and were initially promised it would be fixed the next day and following that, the plumber still hasn’t returned for the repairs that they paid for in full. He will not answer their calls, return the messages left or any form of communication leaving them to feel that are being strung around for time to pass as nothing is right and no attempts at repairing the issues were made or even attempted."