Get matched with top appliance salespeople in Sarasota, FL

"As a previous reviewer mentioned, service stops at the register. Spent $30,000 on appliances with installation. During install called store during day 9 times. No answer, vmail , no call back. Really? $30k dollars! 80% of the time no one answered..asking for "manager" or owner is useless too. They have "better things to do"... Amazing .. What a missed business opportunity"

"My washing machine was going bad. So I went to Famous Tate because they had a whirlpool washer for a really good price so I purchased it. The salesman told me I can use hot water on all 12 cycles and told me about all the other functions as well. I get it home and a couple weeks go by and I decided to wash a load of laundry using hot water and it didn't work. They came out to try to repair it and they couldn't figure out what the problem was. Customer service for Famous Tates told me to call whirlpool. But I got it from Famous Tate not whirlpool. I called Whirlpool,and they sent a tech out and they told me that I can only wash with hot water on 1 cycle instead of the 12 the original salesman told me. I feel the salesman lied to me about the washing machine functions. I feel the customer service on both side was terrible."

"Here's my story. Contacted home tech, my refrigerator was not getting cold enough. Sent tech out to diagnose issue, $179. Tech said I need a thermostat and a main control board, I was quoted a price to replace the parts $666.35. I gave the ok to fix. The next day a different tech showed up to install the parts, so far everyone has been very nice, new parts installed, no change. I even gave it till the next morning to make sure but no change, not cold. Called Home tech and told the girl my refrigerator was not fixed after spending $845.00. No, I'm sorry to hear that, she just said there will be parts and labor costs. Frustrated I said ok, she said she could get someone out between 6 and 8pm on a Friday, I said ok. A third tech showed up and I told him what was going on and he immediately said that I was low on refrigerant but he would look into the problem. He discovered that the condenser fan was not running and I said it has been running the whole time up until the parts were replaced. He looked further and found that tech #2 did not plug in one of the connections to the main board tight, he snapped it in and the fan came on, but he said that did not solve the problem. He got a tool from his truck and added some refrigerant and things got cold immediately. So I told the tech, Carlos, that I kept the old control board and could you remove the new one and install the original one, he did and everything worked as it should. I did not need a new control board. He took the new board back with him to return and tell management what happened. It was Memorial day on Monday so I waited till Tuesday to hear from Home Tech regarding the issue. I heard nothing for days so I e-mailed them a complete description of the misdiagnosis and that I would like to be reimbursed for the main control board that I did not need, heard nothing. Called them and got transferred to Chucks voicemail and I stated that he should look at the e-mail and to please contact me. Nothing. I wasn't going to play a game of phone tag since they were obviously not interested in doing the right thing for a customer but they texted me over and over trying to sell me a appliance warranty plan. I contacted my credit card company. Still haven't heard from Home Tech. It's a shame, I picked this company to do my refrigerator repair because it's a family business, and it's a shame that there's no customer service here. Jim M Invoice #1271125. May 21, 22, 23, 2025"

"Great service, thank you."