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"Turned out we had an issue with our whole home water filtration system, and needed to be replaced."

"Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond ****** right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!!"

"They got everything fixed in no time at all. Very pleased with their service and plan to use only Gatordrain & Plumbing from now on."

"One of the most professional companies I have had the privilege of working with. Knowledge is amazing and answered any and all questions with examples so people that don't know or understand this process. I recommend them for a first choice in septic and plumbing Great fair pricing, does not stick it to you. Great great company."

"Hefner Plumbing Company provided us with wonderful, professional service. Our 12 year old hot water tank died, phoned Hefner's and they had two technicians, Dallas and Jordan, at our home in under 3 hours. Both were dressed in clean uniforms. They were very knowledgeable, providing thorough explanations at the end of the installation. Having lived in many cities throughout the US, and a small business owner ourselves, they are one of the most professional companies we have had the pleasure to work with. Joy in the office, was also so very helpful!!"