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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"With the microwave and cabinets being brand new the has to drill halls in upper cabinets to mount as well as the back wall. They also installed the outlet. They were on time (early actually) processional and efficient. Very pleased with the experience from office staff and scheduling to the men who came to the house."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I called 6 companies and got estimates from all of them. This was the only company who came out and did a heat load on the house; climbed up into the attic to inspect the duct work; then gave me 3 options in writing including what rebates were available on each option, then they explained the difference between all 3 options so that we decided to go with a dual fuel replacement unit (Who knew this even existed?) After explaining what a dual fuel unit was, we realized this was only $200 more than the regular gas furnace we had; after rebates. They also went up from a 3 ton unit to a 3 1/2 ton unit. With the rebates this was the 2nd least expensive option. We were very pleased with their extensive knowledge and how they educated us, the buyer. Price was very good"

"We had carpeting installed in November, and we are still dealing with those who points the finger at the installer who points the finger at the manufacture. Anyway, who’s fault do you think it is?"

"On behalf of a family member I am writing this review. Appliance was delivered, installed and was defected from the start. They came twice and nothing fixed it. They were blaming the manufacturer and vice versa. So far nothing has been done to correct or replace the appliance. Been an established company since the early fifties ? I don't think replacing the appliance will break the bank."