Get matched with top basement waterproofing pros in Sterling, CT

"What can I say about American Dry Basement Systems? A few years ago, our area experienced an extraordinary amount of rainfall. My backyard looked like a pond, and water was rising all the way to the back of my house. At the time, there was already some water in the basement, but I believed I had a solid plan in place to manage it—completely unaware of the damage that was about to unfold. The next day, I went downstairs to check the situation and was devastated to find nearly four feet of water filling my basement. Storage totes were floating, along with irreplaceable family artifacts that meant the world to me—pieces of history from loved ones who are no longer here. I immediately tried contacting the fire department, but I wasn’t alone in this situation; many others were dealing with flooding as well. With no other option, I had to purchase another water pump. After a grueling 10-hour ordeal, the water was finally removed. Unfortunately, the damage was already done. I lost cherishe"

"Chris was efficient and friendly. Got the job done quickly. "

"Alex was amazing!! We had a crack in our foundation that another company attempted to repair numerous times. We were fortunate enough to hear about ProSeal and I am happy to report not only did Alex repair the crack to near perfection but the work was done timely, neatly and his customer service skills are top notch. I would HIGHLY recommend ProSeal for all of your foundation needs."

"Overall, working with the company was a good experience."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"Lou Flores was quick coming out, enthusiastic, knowledgeable, and honest. He pointed out numerous places that could be improved as far as cold air flow as well as those that could not economically be fixed. Also, he pointed me toward programs offered by Eversource which I might qualify for."

"They Did Good"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Don and his son were fantastic. They are professional, timely, knowledgable, efficient and deliver exactly as they say they will and then some. I'll be hiring them again for many other projects."