Get matched with top gas log pros in Griswold, CT

"I had an existing stone wall collapse and needed it replaced. I requested 3 quotes. John at Three Four Five Masonry seemed the most knowledgeable of the people I spoke with, He was easy to communicate with and did a great job on the wall. It was a quality job and looks wonderful. Many of my neighbors have made a point of telling me how nice it looks. I would absolutely use this company again."

"Had them paint 3/ rooms in duplex . Also 2/ custom closets done. Repair a front porch. I was satisfied with the work they did."

"Very nice and honest business to work with. Courteous, hardworking and efficient. I would recommend them to others! They repaired my chimney cap and replaced the flue cap with a squirrel proof cap. Also cleaned both flues and inside of wood stove from squirrel debris."

"Worst company I have ever worked with. Substandard workmanship along with substandard products. Was sold one product and a different product was put on my deck. Beware do not use this company."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"I should start by saying that there are not enough stars for me to adequately praise Duncklee's! We began using them 12-15 years ago when they first replaced our gas furnace and hot water heater with an on-demand tankless Navien heating system. Now we can take as long of a hot shower as we want! The founder of their company, Les Duncklee was a classmate at Stonington High School with my late wife, and from the beginning, everything was exceptional in terms of explaining, install, friendliness, and performance. Then we decided to have three Mitsubishi wall A/C & Heating units installed in three rooms, running out to a single outdoor fan unit. Same experience of excellence, price, service, and especially beautiful work installing and hiding the pipes going outside to the fan. Very professional install. Since then we have had regular Mitsubishi & Navien maintenance, and a required replacement of the Navien box that failed under warranty, again with prompt, friendly, professional, and expert service EVERY SINGLE TIME. It is a real tribute to Les when I have seen how Jonathan has taken over and grown the company. Also it is a valid measure of a well run company that they have had a high rate of retention of office/service/install staff. Year after year, the same familiar names come to service or fix something that was wrong. Most companies are not able to hang onto their skilled employees like this, so I wanted to bring up this important point. I give my highest possible recommendation with no reservations about using Duncklee's for your needs. 10 Stars!! The final touch to show how they go above and beyond is that Jonathan sent me flowers when he learned that my wife had passed away. What company does that? I was stunned, and so very appreciative at their genuine caring for their customers. Thank you Duncklees--and that goes to each and every employee there. Sincerely, Charles Parrot New London, CT"