Chimneys USA

At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full.

Technician came out and quoted a custom chimney cap. Was told cap would be installed 2-3 weeks after deposit. I called back a couple weeks later to have a deep cleaning added to the quote and paid a deposit. I call a couple weeks after deposit to see where we were at on their schedule and was told they would have to check with the technician and call me back. They call my husband back and told him that they lost the measurements and needed to come back out and measure again. We scheduled them to come back out but the the technician never showed. I had to call and ask what was going on and was told they had to check with the technician. They again called my husband instead of me and advised the technician had an emergency but could come out the next day. At that point we advised them to cancel the project and refund my deposit. They have yet to process a refund. I had to dispute the charge with my credit card company. We do not recommend this company

Chimney's USA provides amazing and professional service. Very easy to work with, highly recommend!

Not good.. we have been sending emails to them and requested answers regarding the work they did and no answers. They were supposed to replace with a new chimney tower which were supposed to be a 1-2 days work originally they told us but they finished a little over 2 hours. Still waiting for an answer

Techs were very efficient .. they diagnosed the problem with the gas log set and repaired it

Very professional and very clean.

The two gentlemen who did the work did an excellent job. They paid attention to detail and kept me informed about the process. I would highly recommend them.

Worked to the estimate provided and completed work timely. Appreciated the explanations provided during the work.

Great! Arrived on time, we’re very personable and fixed the proplem.I would recommend them to anyone.

Mark was here right on time extremely knowledgeable and professional. Would not hestitate to recommend this company to anyone. Also extremely reasonably priced.

Very professional and thorough. They were able to figure out that my fire place kept going out because the bottom metal piece of my surround was getting too hot and making the safety switch shut off the fireplace. They are even going to find me a different metal piece that will allow for better airflow. Will definitely call them again for maintenance.

Guys showed up on time, fixed the problem, performed inspections. Fee was very readable.

My experience was great with Chimney’s USA. The guys came and diagnosed the problem with our outdoor gas grill. Got it working temporarily while they ordered parts. They followed up and my system is back on track like new! The guys were professional and courteous.

It went very well. They fixed the problem. They showed up on time and were very courteous and reasonably priced. I highly recommend them.

Cleaned gas diffuser and relit pilot light in gas fireplace

They were fast and very knowledgeable

Josh and Mark were Perfect. Happy with the service showed me what was done

Josh was great to work with, very easy to understand what needed to be done, smooth process, very nice person, great prices, they came out same day, left everything clean, overall great experience would recommend, keep on providing great services thank you.

very good help.

Perfect . Very good service.

Excellent josh and his assistant were clean and efficient. Got the fireplace working in 15 minutes wife was very happy