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"He is a really pleasant guy to work with and is extremely attentive to detail."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"My whole world crumbled when my bathroom leaked water down my walls and out of my ceiling. I didn't know what to do. I'm a new home owner and have never processed a claim through my insurance. Wes showed up to my house in all the mess. He was there within an hour of the issue happening. Not only did he and his company take care of the damage, they took care of everything with the insurance company. I was out of my home for over three weeks. My animals were displaced and I had to leave my kitties locked in the basement. They went so far above and beyond, they even fed and watered my cats! It was a stressful situation, but they took so much pressure off of me by handling everything! When I was finally able to go back home, not only was the water damage gone, my house was sparkling clean from top to bottom on both floors of my house. My house hasn't been this clean ever! It's like I walked into a brand new home. They updated me everyday. I never had to reach out, because they were in constant communication. I am so blessed this company came in and saved the day. The work was phenomenal. You better believe I have them saved in my phone. I was assured they do all manner of work my home could possibly need. Next time I need help with ANYTHING, I'm calling Wes at Plow and Property Projects!"

"Excellent communication, attention to detail, and professionalism from Matt Gove and his skilled craftsmen and crews. Very happy with the outcome."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Received quotes in a timely manner, work completed quickly, very happy with everything."

"We are very excited to have our new kitchen. Our major deciding factor when choosing a contractor was the quality of work. We had gone to several places, but we did not see the quality we were looking for until we saw the showroom with their work. We were pleasantly surprised that our demo started on time, we were kept informed of the project status and we did add on a few other projects along the way. Overall, we love the quality of the workmanship, the carpenters skills are on point with the trim work, the painters were fantastic as well. We doubled the size of kitchen and we are very pleased with the results."

"Valley Services did a great job of installing new windows in a three season porch. Nick was excellent to work with; kept me updated every step of the way from ordering the windows to the finished product."