Best foundation drain installation pros near Burlington, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"They couldn't have done a more meticulous, expert job installing a sink and faucet that I had bought!"

"Easy process from quote to work complete. The crew worked on a few small projects -- fixed a damaged wall, repaired flooring, and installed a new toilet."

"Perez Paving Company deserves more than a five-star review. The last time I had my driveway paved by another company, they simply removed the old asphalt and repaved it. Within three to five years, the driveway had cracked and developed sinkholes. Perez did much more than remove the old asphalt. They also removed the old fill, replaced it with processed stone, and carefully checked the driveway’s pitch with a level as they worked. For example, they made sure the surface would drain properly instead of leaving low spots where water could collect. They followed through on everything they promised—and even exceeded expectations. They said they would remove the old asphalt and fill, add processed stone, apply at least three inches of asphalt, and compress it to about two and a half inches. These extra steps showed they were focused on building a durable driveway, not just covering up the old surface. They did a tremendous job and were professional, polite, and detail-oriented throughout."

"installed curtain drain in front of house. Crew went above & beyond removing buried stump to do job right. Timely, nicely regraded worksite."

"The reason I first hire them is to look at the boiler to reconnect the pipe so I can get it tested. The plumber came and he told me he does not do that work. They lock you in with the deposit and so you use it or loose it. The work that was done was okay. To reconnect two 1.5" drain pipes for $450.00 is a lot of crap. I would not hire anyone that would ask for a deposit, for it is the games that they play. Use it and they still charge you more for the job."

"First, Frida, who handles the appointment set ups, is outstanding! This lady really has what it takes⠦⠦..friendly, organized, and super quick response! Then Time comes out. He arrives within the time frame, and does what he says heâ s going to do. Thorough and competent, friendly and informative. What else is there? These guys have all my plumbing jobs from here on!! Thanks guys! ð ð ¥³ð"

"The service was top notch. They were extremely responsive and went above and beyond to help us resolve our issue with basement flooding. Even more, they treated us like family."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. \nIt is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. \nIn order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer \nin a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.