Get matched with top carpet stretching pros in Ouray, CO

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"Day one...The man that was supposed to put in the carpet didn't show up at 8 AM when he was scheduled. We found out he was stuck at another job so we decided to pull the carpet up ourselves. We had hired a moving company to help us take out the furniture and put it back when the carpet was done so we had a tight schedule. The carpet layer showed up in the afternoon and was upset we had pulled the carpet and gave it to a gentleman doing work on our fence. The sales man at Inside Story was wonderful and unfortunately isn't working there anymore. Together we designed where the seams would be and the carpet layer disregarded the design and left us with obvious seems in the middle of rooms. We found out from neighbors later that the carpet layer was talking on his phone outside cursing in front of children and everyone else about how he was going to loose money because we pulled out the carpet ourselves and he wasn't going to be able to take our old carpet and sell it elsewhere. We were very disappointed, we bought him dinner and a 12 pack of beer at the end of the day in gratitude for his time. He left and we examined the work and we we horrified. There were seems everywhere and gaps between them. On the good note Inside Story came out and had the carpet redone by a different contractor but we had to pick out a different carpet. The original purchase was a carpet with a Scotch Guard protector, 25 year wear protection and life time stain warranty. I have had the carpet cleaned professionally twice a year by the company Inside Story told me to hire and our carpet has stained worse than the less expensive carpet that came with the house. We don't have children and take our shoes off when we come in the house. The purchase was 3 years ago and some stains won't come out. Liquid spills here and there. Liquid sunk right in instead of balling up like the first carpet they installed. I contacted Mike Jacob, the owner of Inside Story and told him about my concerns, provided receipts of carpet cleaning and heard nothing from him for months. I have called three times asking him about the warranty and he told me the carpet company Mohawk still hasn't returned his phone calls. I spoke with him today and his records show the original carpet, not the final carpet we have now. So not only is there no record of what I ended up with, he doesn't know who to contact about our warranty. And if I wanted to replace the stained carpet he doesn't know what he sold us in the first place. I told him "So I guess I'm screwed" he replied "yes". I will not buy fro this company again and I definitely do NOT recommend this company!!"