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"They were great. Very responsive and professional"

"Typical sales pitch...lots of niceties but not much info about the water heater. Because we were not prepared to purchase one that day we didn't ask all the questions we should have. The Sales Tech presented three Rheem water heaters they carried varying in price from the mid $2,000 to high $4,000 based on the years of warranties for each. We chose one totaling $3, 180.00. We asked about a discount and he gave us 15% off because my husband is a Veteran. Upon us agreeing we needed to replace our water heater, the Tech had my husband sign an "agreement" on the Tech's notepad. He didn't give my husband a chance to read it and seemed rushed to get it back. My husband just initialed it. We didn't get a written sales receipt nor a copy of the agreement form. We were told he'd email it to us the following morning. Meantime another tech installed the water heater. It wasn't until the following morning when we got the email with the Invoice that we noticed a couple of things: 1. Someone else had signed my husband's name on the second page of the Invoice. His initials were on the first page. 2. There was a charge for a 1 year TCC in the amount of $299.00. We had no idea what this was for. Then I checked online for the reviews on the water heaters and discovered that the Rheem Pro that Lion Home Service charged us $2,608.65 was priced for $986.19 at Walmart! Exact same model. The Thermal Portable water expansion tank that LHS charged us $272.85 for was priced for $57.84 on e-bay. It was the only company that carried that exact model. Upset that the company clearly took advantage of my husband and myself who are in our mid and late 70's, I messaged the company and told them as much. I got a response from Mr. Robert Blake, Tech Project Manager who tried his best to rationalize the extraordinarily marked-up price. He kept insisting it was not the same model. I have photos that say otherwise. The first Tech, Garrett Shryock called and apologized to me saying he was sorry he hadn't explained the $299.00 he had added to the invoice. It seems they charged us this so they could "give" us the 15% discount. Something about joining something for 1 year, with the first year being free! Nothing was thoroughly explained and some of this was our fault for not asking more questions. But the fact that the company inflated the prices so much, forged my husband's signature of the Customer Authorization, and added the $299.00 for something we didn't agree upon is indefensible. I checked out their FB page and there are several former customers who expressed similar complaints of overpricing their products, in some cases triple what they are elsewhere. They are willfully taking advantage of customers. I am an older adult who had a 26 year career in Social Services working with at-risk adults who have been exploited financially. Colorado states there are laws (CRS-18-6.5-103-Colorado Elder Abuse Laws), one, specifically addressing Exploitation: 2.7. : Penalties for exploiting an elder in Colorado depend on the value of the property exploited or the advantage taken. If the value is $500 or more, the penalty for Colorado exploitation of of a senior is: 4-12 years in prison, and A fine of $3,000-$750,000. We purchased this in good faith and expected honesty and integrity and we got neither. When I asked for an adjustment to the price, saying we would gladly pay for the unit at the cost I found it at Walmart and e-bay I was told "Absolutely not". They got our money so they don't care about the service or customer satisfaction."

"Over 7 weeks AND 13 visits, we were intermittently subjected to gas leaks, water leaks, no hot water or heat and error codes on our tankless water heater. They took advantage of the fact that my 2 teenagers and I had no hot water and no heat and continuously up-charged us. During that time, they charged an extra $1900 over the original estimate of $4000. All of the issues were because they failed to recognize that my existing venting didn’t match the new unit (even though they added to the venting) and because they didn’t provide drain piping to manufacture recommendations. They offered me money back and then rescinded the offer as the problems they should have caught just continued. I ended up “chatting” with the manufacturer and showing them screenshots to prove the venting was wrong. They offered a cleaning crew after I complained and already cleaned up the mess they ground into the carpet. When I asked to speak to the owner/DORA license holder, Levi Torres, I was told Levi “doesn’t take phone calls”. Clearly, he only takes your money and wastes your time."

"They did a really good job. They were excellent. They were very detailed. They explained to me what they're doing and charging. They had a fair price. They were very professional."

"Carlo did a good job. We agreed on a price and he was out the next morning ; completing the job in a couple hours. We appreciated his help."

"Tony did a great job replacing my broken 50 gallon self venting hot water heater. It is in a difficult space to maneuver getting the old one out and the new one in. He did a great job updating what needed to be done (in my old 1910 home so there is always something!) and I feel very confident in their work. Limelight is my go to place and am so glad I found them!"

"King Rooter & Plumbing came out and completed warranty work on our sump pump. Upon completion the sump pump leak was repaired and they cleaned up all the toxic water. I was satisfied that they came out very quickly to take care of our home. Unfortunately we continued to smell an odor and we noticed our Radon numbers were increasing. We had a radon mitigator come out and inspect what was happening and He noticed right away that the sump pump was not properly sealed and was leaking. I reached out twice to King Rooter and asked for the owner to call me back to address the issue but he would not return my call. This was a huge safety issue for my family to not seal the toxic fumes from our household. It seems like they are more interested in their “Good, Better, and Best quotes” than taking care of their customers."

"Auston was great and took the time to explain our options and what the cost were and then when given the OK to proceed his work was quick and very high standard. I loved working with Auston and want to let everyone that is looking for electrical work to give him an opportunity to impress them."

"Terrible experience. I had hired Mike multiple times previously and had great outcomes. Then, I wanted to replace plumbing in half of my home. He send his employee, who was a total nightmare! Screaming profanities in my home, never working, my husband ended up asking Shawn to leave. One of Bathrooms needed to be redone, because Shawn did all the work incorrectly. Mike had the nerve to tell me "he was losing money this job." Well, Mike never checked the other areas Shawn had finished. I had to redo my kitchen plumbing 5 years and ago. I also have had to replace my shower tile due to the incompetence of this company. No apologies, or accountability for the disaster. Only gaslightling, pretending to be a victim, and blaming his employee. Hire at your own risk!"

"Came over that same afternoon that we put in the request. Walked around the yard with me asking a lot of questions of what exactly we wanted done. In the end he offered a completely different solution than what we were thinking. It came out less expensive also. Was very honest up front about what he could and couldn't do. Thank you very much Lonnie."