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"as advertised"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"My nightmare experience with Anyway Plumbing update. My home was clean and free of sewage until Anyway Plumbing arrived. They showed up filthy, tracked it into my home, and left me with a huge mess and a carpet cleaning bill. In addition, I lost two days of child care wages waiting for my carpet to be cleaned due to their negligence and total disregard of my home. We were used like employees fetching parts for them, digging/burying holes for them, and cleaning up after them. Anyway Plumbing left the job unfinished without our knowledge. They left a huge hole dangerously uncovered, and they left their trash, used rubber gloves, and all the disgusting sewage they pulled out of the sewer line. They just left the unsafe hazardous mess sitting in the driveway. There were two trash cans 2’ in front of them! What they did in/out of my home was extremely unprofessional, disgusting, unsafe, and completely lazy, to say the least. They advertised $60/hour and free consultations in my area. I was charged $135/hour and $135 charge for a 10 minute drive. This was a middle of the day service call! I was livid. They made a total mess of my home, used us to do their job, and charged me well over double. Anyway Plumbing’s employee told me he would let the owner know how dissatisfied I was. Realizing the damages they caused exceeded the bill and zero contact from the owner, I put a stop payment on my check. I contacted the owner and informed him of my grievances and the canceled check. The response I got back was a breakdown of the inflated bill. I requested a face to face meeting with him and his employees that were at my home. I didn’t receive a response to my request. A decent upstanding business owner would have met with a customer that had a horrible experience. He took me to small claims court instead. The original bill was $540. He sued me for $2,536! This business owner is a piece of work. Anyway Plumbing treated my home like a barnyard, used us like employees, made a huge mess in/out of my home, charged me $75/hour more than advertised plus a $135 service charge, put me out two days of wages, left me with a carpet cleaning bill, completely ignored my concerns, and tried to scam an extra $1,996 from me. How immoral, pathetic, and sickening can a business get? Anyway Plumbing stated in court they were trying to save me money and that is why they used us for fetching their parts, digging/burying holes for them, and cleaning up the filthy messes they created in/out of my home. What a crock! Anyway Plumbing took advantage of us in every way they could. They wanted to get as much money as they could while doing as little work as possible, making a total mess of my home in the process. The owner stated in court I saw an old add. The add I was looking at was Anyway Plumbing’s Facebook page. Everything on their Facebook page advertised free consultations in my area, operating 24/7 at $60/hour. If you’re going to charge $135/hour ($75/hour more than advertised) and $135 for a 10 minute drive, the customer should be told when they call and definitely before any work is started. It’s the decent, legal, and moral thing to do. It was determined in court that I should have been billed $60/hour totaling $240. I thought by submitting a counterclaim I would be saying I wanted a buck from this disgraceful business. I did not submit a counterclaim for my damages for this reason. Naively, I only wanted an apology. I thought my damages would offset the bill but found out that is not how it works. I had receipts and photos of the deplorable mess they created and left in/out of my home, but it didn’t matter without submitting a counterclaim. This business owner made grossly untrue statements and pitiful excuses for how he and his employees treated my family, my home, and my property. I never received an apology from Anyway Plumbing. It’s pathetic that there are businesses like this one that will take full advantage of a customer for a dollar bill."