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"It didn't go. the guy came out to fix the door and when he got there and saw the door he did not have the material to fix the door so he told me he would get the material to fix the door and come back the next day but he did not return to fix my door."

"CHI has done an excellent job for me and I recommend them without hesitation for any remodeling work. Here's why: My job started out with an entry door replacement, evolved into a pantry expansion, and finally finished with an entire kitchen countertop replacement. I was very pleased with how they worked, the materials they used, and the attention to detail in the workmanship. And they were very responsive, communicated well and frequently, and checked in regularly to make sure the job was getting done right and on time. Each of their craftsmen were highly skilled, knew what they were doing, and didn't cut any corners. And each one was friendly and courteous to boot! I very much appreciated their attention to protecting the rest of the house, and they cleaned up the jobsite every single day at the end of their work day. Remodels are disruptive, no matter what. But this was about the least painful I've experienced. I have worked with a lot of contractors. CHI is a 10 out of 10."

"UPDATE 4/25/2023 4 yrs after installation of a system that Bell Brothers designed and installed, my energy bills are higher than they were with the 20 yr old system it replaced. We have fewer people in the home, and it is supposed to be a high efficiency system. After numerous complaints, inspections, and supposed repairs to solve the problem, Bell Brothers told me that I need to turn off my high-tech, automatic thermostats and operate them manually as needed. Oh, and NEVER turn on more than 2 of my 3 zones at any one time. So much for the NO SURPRISE GUYS. UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS We have been contacted by Bell Bros since this review with an offer to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information. UPDATE 9/19/22 - AFTER TRUE-UP My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts. This is definitely a very expensive purchase that we thoroughly regret. UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE We typically open doors and windows or run the whole house fan to take advantage of the cooler morning temperatures. Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up. UPDATE TO ADD ACTIONS TAKEN BY BELL BROS SINCE MY REVIEW Approximately 1 week after this review was posted, I received a message from Bell Bros Sales Manager wanting to discuss my insulation options. When I returned his call and gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. Needless to say, that was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works. ORIGINAL REVIEW Installed complete HVAC system to replace 20 year old system in 4000 sq ft house. Represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6" of insulation when I should have 16". Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got. Services: Install thermostat, A/C system maintenance, Heating system installation, HVAC duct & vent installation, HVAC system maintenance"

"Yes fast and professional and cleaned up any materials that were discarded "

"Did not start yet will be in November "

"Fast, professional and quality work. Highly recommended!"

"Very professional company and very clean. Work is top notch and I would recommend them to anyone I come in contact with. Great job"

"Project went fine. Richard was very professional and accommodating!"

"It went really well. They were super quick and no issue with their service."

"Customer service was wonderful and responded in a timely manner."