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"Great! Steve arrived super quick, identified the problem and fixed it. Nice work and a nice guy. I would recommend him to anyone."

"The toilet repair went well, although outrageously expensive; The drip in the kitchen sink -- he charged $125 to do nothing and give wrong advice. He looked in the spout instead of the faucets; he told me the sink couldn't be repaired, that I need to buy a new sink which he would install for $425. In fact, Delta sinks are lifetime guaranteed; they sent me replacement parts free. The parts were for the two faucets, not the spout, which I hope the "repairman" didn't harm during his investigation. I would advise you to steer clear of this firm."

"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"Fernando was quick to replace the valve."

"Though I am happy with the final result, I feel that TJ did a bit of a bait and switch. The person who showed up, Felipe, was from a different company. "TJ" quoted me $900 for the job and $300 to move washer and dryer to access the main valves. That's $1,200. In the end, washer and dryer were not moved. But I did ask them to replace a faucet cartridge in my bathtub, which they did. But before that, Felipe had managed to turn off the water to my unit without moving washer and dryer. He then had to cut into drywall to locate the outbound pipes, but made a mistake. The next cut he made found the water pipes but these were the wrong pipes. An emergency water shutoff to the building was required. In the end, the bill was for $1,800. They did not take credit card. No receipt was given to itemize work done. These guys, from Moor Plumbing Solutions, did work hard and got the job done but there was a serious lack of transparency from the very beginning, not to mention a near disaster."

"The plumbing technicians came out as promised to assess the leak. They were both very courteous and kind and assessed the damage. I am giving three stars because they estimated the cost to be almost 250% higher than what the actual cost was to fix the issue. I am sure there are customers out there that would just accept any bid however, please get multiple beds for these projects, especially when working with this company as they will inflate the cost to take advantage of the situation. I ended up only paying for the $79 estimate."

"Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue."

"We are incredibly grateful to Pedro Galvan and his team for stepping in during a moment of urgent need. When our hot water system suddenly failed, leaving us without hot water for daily essentials, Pedro responded with a level of professionalism, clarity, and compassion that is truly rare. From the very first call, Pedro was attentive, transparent about pricing, and committed to solving the problem quickly. He provided us with the most cost-effective and honest quote out of several we obtained—and, even more importantly, was able to come almost immediately when others could not. His workmanship was precise, efficient, and tidy. It was clear we were in the hands of someone who genuinely takes pride in his craft. In a world where so many service professionals overpromise and underdeliver, Pedro Galvan delivers exactly what he promises—and does so with warmth, integrity, and a deep respect for his clients. We recommend him without hesitation to anyone needing plumbing services."

"Promptness in responses. Professional and courteous and did quality work! "

"Plumbing 1 builders was the perfect team to come and help us with our needs. We got a full hardware replacement for our shower. They were quick and on time when it came to the quote process. They offered us the most competitive price in our area, while also being the most professional with the overall process. They didn’t try to upsell us on anything or spook us about our current set up, which did happen with other plumbers who came to give us a quote. They were quick and professional with the work as well. Everything exceeded my expectations in terms of execution. On top of that, they caught a weird error that was done by the builders and went out of their way to find a solution. We will most definitely reach out to them for any plumbing needs going forward!"