Get matched with top appliance salespeople in Igo, CA

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"FRAUD or NEGLIGENCE? In January of 2022, I accompanied my 89 year-old mother, for whom I am a caregiver, to Carmona's Appliance Center to purchase a new refrigerator. We ended up purchasing a Whirlpool refrigerator which was discounted $100.00 due to a small dent, which the salesman said most likely occurred during shipping. Carmona's Appliance delivered and set up the refrigerator. A few months later, I happened to look up the model number, to order filters, and discovered that we had been sold a 3 year-old refrigerator, and not a new one. It should be noted that Carmona'a does not sell used appliances. Moreover, I discovered that the bottom plate of the refrigerator was missing and, consequently, wires running from the refrigerator to the freezer were dangling onto the floor. My mother went to the store, on two occasions, and requested to exchange this 3 year-old model for a 2022 model, noting that if we had known this was not a new model, we would never have purchased it. On both occasions the salesperson stated that he would have to speak with the store manager, and they would call her "in the next couple of days." She didn't receive a call on either occasion. Accordingly, I accompanied her to the store on November 11, 2022, and spoke to Jeff White, salesperson and explained the situation. Again, we were told that he needed to speak to the manager, whom he called on his cell in our presence. He left a message for the manager, then told us that he would call "in the next couple of days" to resolve the issue. That was 3 weeks ago and we still haven't heard from Carmona's. Not only did Carmona's fail to inform us that the "new" refrigerator we were purchasing was in fact a 3 year-old model, they seem to be stonewalling us in our efforts to rectify the situation until the warranty runs out."

"Was dispatched through American Home Shield. Waited for a lengthy amount of time for him to return our calls and show up. When he did, it was always late evening. Got our unit working on the first call. Told us if it goes out again, to not call American Home Shield and to call him direct. The system failed again within a couple days. Took several days for him to return our calls and for him to again come out. The 2nd time he informed us the compressor and completely blew up and was in parts on the floor of the unit. Said he would submit a report to American Home Shield. This was on 1-4-2022. Today is 2-24-2022 and a report has yet to be filed. Last night it was 27 Degrees and we still have not heater. This clown, on he second visit, mentioned he thought maybe someone manipulated our unit to cause it to fail. He was the pervious person to look at the unit. Makes one wonder doesn't it? American Home Shield has told us we should not have called him direct. Now we are having to look for someone else to look at our unit. This clown is dishonest and failed to submit his report. As a result he has cause a hardship for us. I recommend you look elsewhere if you need service. If you go ahead and use this company after reading this, you get what you derserve."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."