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"UPDATE 4/25/2023 4 yrs after installation of a system that Bell Brothers designed and installed, my energy bills are higher than they were with the 20 yr old system it replaced. We have fewer people in the home, and it is supposed to be a high efficiency system. After numerous complaints, inspections, and supposed repairs to solve the problem, Bell Brothers told me that I need to turn off my high-tech, automatic thermostats and operate them manually as needed. Oh, and NEVER turn on more than 2 of my 3 zones at any one time. So much for the NO SURPRISE GUYS. UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS We have been contacted by Bell Bros since this review with an offer to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information. UPDATE 9/19/22 - AFTER TRUE-UP My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts. This is definitely a very expensive purchase that we thoroughly regret. UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE We typically open doors and windows or run the whole house fan to take advantage of the cooler morning temperatures. Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up. UPDATE TO ADD ACTIONS TAKEN BY BELL BROS SINCE MY REVIEW Approximately 1 week after this review was posted, I received a message from Bell Bros Sales Manager wanting to discuss my insulation options. When I returned his call and gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. Needless to say, that was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works. ORIGINAL REVIEW Installed complete HVAC system to replace 20 year old system in 4000 sq ft house. Represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6" of insulation when I should have 16". Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got. Services: Install thermostat, A/C system maintenance, Heating system installation, HVAC duct & vent installation, HVAC system maintenance"

"I called ThermoTech Solutions and they sent out a technician within 24 hours. I was pleasantly surprised that the technician was the same gentleman I talked to over the phone so I did not have to retell what was wrong with my system. Jason my technician who is also the owner was great. He tested my system, knew exactly what was needed, and had it repaired the very same day. He did not try to sell me on upgrading my unit or a bunch of repairs I did not need. The service was fast, very reasonably priced, and I have had no issues since. Will definitely be having ThermoTech Solutions come out for all my HVAC needs in the future!"

"On time, clean and on budget. Thank you. "

"They did a great job, and they were able to fix the problem on our air conditioning."

"Derek was great. Got it assembled in no time. I definitely would recommend him."

"My AC system stopped working in the middle of the heat. I called Matson Mechanical and they came out and checked the system and had diagnosed the problem within a few minutes. They left and about an hour later they had returned and repaired the system. They came out early the next day after I had called them. Repair cost was amazing and they didn?t try to sell me in anything I didn?t need. Considering it was an emergency, the pricing was affordable. Customer service was good. The tech got straight to work and had already check out the unit and diagnosed it fairly quickly. "

"The technicians, Chris F, Tyler H and Christian C, were friendly and personable. Great job on my new water heater! Chris got me 18 month financing with no interest. I would definitely use them again!"

"Professional, Extremely Knowledgeable, Respectful and above all the pricing was very fair. Technician arrived on time, based on information given he was able to troubleshoot the problem and make the repair. I will be calling him back to perform a duct inspection. Thank you, great experience. Ed Portillo"

"Garrett and team were excellent, they provided top professional service at a reasonable price. I am very happy with my new furnace and the whole installation process. Highly recommend!"

"I needed a tune up for my two heat pumps/heat function. ! was very happy with Nikki in the front office . She was very helpful and with Wes the technician who discovered a capacitor in one of the units that was about to fail. He installed a new one in a very professional manner. I was very impressed with the employee's and their attitude and will continue to use SPOOR to repair or service my heat pump heating or cooling problems."